Kyla Brown

Dedicated and compassionate healthcare professional with a diverse background in patient coordination, marketing, and phlebotomy. Expertise in healthcare administration, data management, scheduling, and insurance verification enhances operational efficiency and patient satisfaction. Strong communication, organizational, and interpersonal skills consistently drive improvements in processes and experiences. Committed to advancing healthcare outcomes while contributing to high-performing teams that prioritize quality care. Developed excellent communication and organizational skills in fast-paced healthcare environment, excelling in patient interaction and administrative tasks. Proven ability to manage patient records, coordinate appointments, and facilitate smooth office operations. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse professional settings.

Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA)

PTC-8965

• Perform venipuncture and capillary punctures to collect blood samples from patients of all ages.
• Explain procedures, address patient concerns, and ensure a comfortable experience.
• Maintained specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures. Properly label, store, and transport blood specimens to laboratories following safety protocols.
• Follow strict hygiene and safety standards to prevent contamination and ensure regulatory compliance.
• Document patient information, test orders, and sample details accurately in medical records & maintaining HIPPA.