Kyla Nesbitt
Redford,MI
Summary
Dynamic and dedicated professional with a proven track record at Tropical Smoothie, excelling in customer service and teamwork. Skilled in multitasking and cash handling, I consistently enhanced customer satisfaction through effective communication and efficient service. Committed to maintaining a clean environment while fostering a positive team atmosphere.
Overview
5
5
years of professional experience
Work History
Crew Member
Tropical Smoothie
09.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Small Business Owner
Kyla Nesbitt
Redford, MI
04.2022 - 04.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Private Nanny
Olivia Brissett
04.2020 - 01.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
Education
High School Diploma -
Detroit Public Schools Community District Virtual
Detroit, MI06.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Basic math
- Verbal and written communication
- Telephone etiquette
- Friendly, positive attitude
Timeline
Crew Member
Tropical Smoothie
09.2022 - Current
Small Business Owner
Kyla Nesbitt
04.2022 - 04.2024
Private Nanny
Olivia Brissett
04.2020 - 01.2022
High School Diploma -
Detroit Public Schools Community District Virtual