Kylan Nelson
Lexington,KY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Passionate in assisting people, in general, achieving their goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development Representative
Jirav
Lexington, KY
10.2020 - Current
- Consulted with business leaders to supply accurate product and service information.
- Expanded business through effective network development, identifying new, and prospective clients.
- Used Hubspot and Excel to handle current portfolio and prospective leads.
- Collaborated with team leaders to provide customer feedback and recommend marketing changes to meet our desired needs.
Customer Onboarding Specialist
Jirav
Seattle, WA
01.2022 - 02.2023
- Responsible for creating, tracking, and managing project status and tasks for Customer Success Teams
- Generated and analyzed reports to monitor project completion status
- Collaborated with VP of Customer Success on new Customer Journey process
- Engaged with clients to address to establish and maintain relationships
- Collaborated with Technical Services team to solve problems clients experienced
- Worked in tandem with Professional Services team to assist in configuring clients accounts to meet their desired needs.
- Developed and updated customer onboarding materials for each new client
- Trained new clients on initial set up and configuration of their accounts
- 92% client retention rate after implementing new Customer Journey process
Personal Trainer
CSS Wellness
Lexington , KY
01.2019 - 10.2020
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Assisted with marketing and promoting of classes and services.
Strength and Conditioning Coach Intern
University of Kentucky
Lexington, KY
12.2019 - 03.2020
- Enhanced functional movement pattern of each athlete.
- Responsible for delivering pre-designed speed and strength training for the football team
- Coached rehabbing athletes
Education
Bachelor of Arts - Psychology
Ohio University
Athens, OH12.2018
Skills
- New Business Identification
- Customer Accounts Management
- Lead Generation
- Technical Diagnostics
- Analytical and Critical Thinking
- Interpersonal Communication Skills
- Adaptability and Coachable
- Customer Relationship Management
- Customer Service and Assistance
- CRM experience
Certification
Customer Success Fundamentals (LinkedIn Learning)
NASM Certification
Timeline
Customer Onboarding Specialist
Jirav
01.2022 - 02.2023
Business Development Representative
Jirav
10.2020 - Current
Strength and Conditioning Coach Intern
University of Kentucky
12.2019 - 03.2020
Personal Trainer
CSS Wellness
01.2019 - 10.2020
Bachelor of Arts - Psychology
Ohio University
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