Kyle Czechowicz
Racine
Summary
Dynamic professional with extensive experience in service management and account management. Known for strong problem-solving abilities and a commitment to customer satisfaction. Ready to leverage skills in operational efficiency and team leadership to drive impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Racine Riverside Marine
03.2019 - Current
- Led team of 12-15 employees to optimize service operations, enhancing customer satisfaction and operational efficiency.
- Analyzed service performance metrics regularly, identifying trends to drive continuous improvement initiatives.
- Developed training programs for new hires, improving onboarding process and service delivery standards.
- Wrote company employee attendance and safety manual from scratch.
- As a technician, worked on projects totaling 3 million dollars +. Specialize in electrical troubleshooting and customer install projects using AC & DC power of various types.
National Account Manager
CCB Technologies
04.2013 - 09.2018
- Managed 300+ customer accounts regarding computer hardware, software & IT services.
- Led negotiations for high-value contracts, securing favorable terms for long-term partnerships.
- Analyzed market trends to identify growth opportunities within national accounts.
- Developed strategic account plans to enhance customer engagement and retention.
- Implemented customer feedback mechanisms to refine product offerings and service quality.
Education
Bachelor of Science - Buisness Management
University of Wisconsin Parkside
Kenosha, WI05-2008
No Degree - Field Artillery
United States Army
Multiple Locations07-2005
Skills
- Team leadership
- Problem-solving
- Multitasking and organization
- Customer service
- Critical thinking
- Reliable and responsible
- Efficency
- Efficiency
Certification
ABYC (American Boat & Yacht Council): Electrical Certified
Timeline
Service Manager
Racine Riverside Marine
03.2019 - Current
National Account Manager
CCB Technologies
04.2013 - 09.2018
Bachelor of Science - Buisness Management
University of Wisconsin Parkside
No Degree - Field Artillery
United States Army