Kyle Dunham
Corry,PA
Summary
Dynamic Digital Team Lead at Walmart with a proven track record in coaching and mentoring, enhancing customer satisfaction through efficient operations. Skilled in conflict resolution and attention to detail, I successfully streamlined workflows, significantly improved team performance, and fostered a positive work environment, driving business goals and operational excellence.
Overview
14
14
years of professional experience
Work History
Digital Team Lead
Walmart
Corry, PA
10.2024 - Current
- Responsible for the day to day operations of in store/curb side pick up, and delivery.
- Responsible for training and efficiency of a team of 29 workers.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Flex Supervisor
Sheetz
Mt. Union, PA
01.2024 - 09.2024
- Implemented quality control measures that contributed to consistent product quality throughout the facility.
- Enhanced workplace safety by conducting regular inspections and addressing potential hazards proactively.
- Addressed employee concerns promptly, fostering a positive work environment that encouraged growth and development.
- Boosted customer satisfaction with timely order fulfillment and accurate inventory management.
- Consistently met or exceeded performance goals set by upper management, contributing significantly to overall company success.
- Created an organized system for tracking inventory levels, reducing instances of stock discrepancies significantly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Closing Store Leader
Target
Altoona, PA
01.2019 - 01.2024
- Enhanced employee morale during store closure period through clear communication and team-building exercises.
- Ensured compliance with all regulatory requirements pertaining to liquidation sales and property management during the closing phase.
- Oversaw staff performance evaluations, identifying areas of improvement and providing constructive feedback for growth.
- Optimized store closing procedures by implementing efficient scheduling and task delegation.
- Conducted regular staff meetings to keep employees informed and motivated during the challenging closing phase.
- Maintained customer satisfaction throughout store closure process by addressing concerns promptly and professionally.
General Manager
Duck Donuts
State College, PA
11.2017 - 01.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Beer Department Leader
Weis Markets
Danville, PA
07.2016 - 12.2017
- Facilitated knowledge sharing among team members by encouraging open dialogue on best practices.
- Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities.
- Conducted regular team meetings to keep staff informed of departmental updates and solicit feedback for continuous improvement.
- Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
- Cultivated a positive work environment that promoted high morale among employees leading to higher job satisfaction and retention.
Store Associate
Weis Markets
Danville, PA
07.2011 - 07.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Education
Cairn University
Langhorne, PALancaster Bible College
Lancaster, PAHigh School Diploma -
Faith Christian School
Roseto, PA06.2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Digital Team Lead
Walmart
10.2024 - Current
Flex Supervisor
Sheetz
01.2024 - 09.2024
Closing Store Leader
Target
01.2019 - 01.2024
General Manager
Duck Donuts
11.2017 - 01.2019
Beer Department Leader
Weis Markets
07.2016 - 12.2017
Store Associate
Weis Markets
07.2011 - 07.2016
Cairn University
Lancaster Bible College
High School Diploma -
Faith Christian School