Kyle Fleck
Palm Bay,FL
Summary
Dynamic and dedicated Patient Service Specialist at Select Physical Therapy, recognized for enhancing patient satisfaction through exceptional customer service and efficient appointment management. Skilled in problem-solving and maintaining HIPAA compliance, I thrive under pressure while ensuring accurate documentation and fostering a welcoming environment.
Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
02.2025 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks..
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Club Pride
LA Fitness
06.2024 - 01.2025
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Sales Associate
Cracker Barrell Old Country Store
12.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Spirit Halloween Store
07.2022 - 11.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Exercise Science
Lyon College
Batesville, AR05-2027
No Degree - Exercise Science
Eastern Florida State College
Palm Bay, FL05-2027
High School Diploma -
Northridge High School
Layton, UT05-2023
Skills
- Professionalism and ethics
- Problem-solving
- Multitasking and organization
- Policy understanding
- Calm and effective under pressure
- Customer service
Accomplishments
Received best male sportsmanship for my college cross country team
Timeline
Patient Service Specialist
Select Physical Therapy
02.2025 - Current
Club Pride
LA Fitness
06.2024 - 01.2025
Sales Associate
Cracker Barrell Old Country Store
12.2022 - 05.2023
Sales Associate
Spirit Halloween Store
07.2022 - 11.2022
No Degree - Exercise Science
Lyon College
No Degree - Exercise Science
Eastern Florida State College
High School Diploma -
Northridge High School
Similar Profiles
Christine Musante, PT, CLT-LANAChristine Musante, PT, CLT-LANA
Physical Therapist at Select Physical TherapyPhysical Therapist at Select Physical Therapy
Elizabeth (Lizzie) LieseElizabeth (Lizzie) Liese
Physical Therapist at Select Physical TherapyPhysical Therapist at Select Physical Therapy
Assata McCarthyAssata McCarthy
PATIENT SERVICE SPECIALIST at Select Physical TherapyPATIENT SERVICE SPECIALIST at Select Physical Therapy
Travis DresleerTravis Dresleer
Interior Technician II at EmbraerInterior Technician II at Embraer
Jeanneth M. MoraJeanneth M. Mora
BUSINESS EDUCATION TEACHER 6-12TH at ODYSSEY CHARTER JR/SR HIGH SCHOOLBUSINESS EDUCATION TEACHER 6-12TH at ODYSSEY CHARTER JR/SR HIGH SCHOOL