Summary
Overview
Work History
Education
Skills
Education Affiliations
References
Timeline
Kyle Hooks

Kyle Hooks

Lubbock,TX

Summary

Experienced Service Writer and Vehicle Warranty Adjuster adept at completing a high volume of appraisals and repair orders quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.

Overview

20
20
years of professional experience

Work History

Auto Claims Adjuster

SilverRock Warranty
Phoenix, AZ
11.2023 - 04.2024
  • Examined photographs vehicle history and any other documents relating to claims.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions with repair facilities.
  • Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.

Service Manager

Northwest Auto Sales And Service
04.2018 - 05.2023
  • Manage guest service relationship from beginning to end including Multi Point Vehicle Inspection with the goal of client retention experience
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Sales Manager

Northwest Auto Sales And Service
08.2015 - 01.2018
  • Hit target sales goals monthly
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Golf Professional

South Suburban Parks And Recreation District
01.2004 - 01.2014
  • Customer service, booked, organized and managed over 90,000 rounds per year
  • Managed pro shop inventory efficiently, maintaining optimal stock levels and attractive merchandise displays.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed junior golf programs that fostered skill development, sportsmanship, and a love for the game.

Education

No Degree - Geology

Texas Tech University, Lubbock, TX

Studied Geology for 1 and a half years before I had to return to the work force to provide for family.

Skills

  • Customer Relations
  • Accuaracy
  • Technical knowledge
  • Teamwork
  • Interdepartmental Communication
  • Scheduling
  • Organization

Education Affiliations

  • Texas Tech University, 2 years
  • Level 1 PGA Professional, 2005
  • GM Center of Learning Qualifications, 2015-current
  • Colorado State Sales License, 2015 Current
  • GMC Certified Sales, Service and Warranty, 2015-Current

References

  • Lee Overton, Northwest Auto, overtonrecycling@gmail.com, (970) 683-8219
  • Aaron Weston, Northwest Auto, (970) 274-0748
  • Todd Marley, South Suburban Golf Course, ToddM@ssprd.org, (303) 770-5500
  • James Kurtenbach, Schomp Automotive, james.kurtenback@gmail.com, (303) 842-7242

Timeline

Auto Claims Adjuster - SilverRock Warranty
11.2023 - 04.2024
Service Manager - Northwest Auto Sales And Service
04.2018 - 05.2023
Sales Manager - Northwest Auto Sales And Service
08.2015 - 01.2018
Golf Professional - South Suburban Parks And Recreation District
01.2004 - 01.2014
Texas Tech University - No Degree, Geology

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Kyle Hooks