Kyle McComsey
Washingtonville,PA
Summary
Analytically driven Customer Success Manager with 6+ years of customer service experience and 3+ years of property management experience focusing on client relations and financial well-being.
Highly adaptable and dedicated to consistently providing the best results and experiences to our clients.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
The Apartment Gallery
York, PA
12.2023 - Current
- Oversaw daily operations, maintenance and administration of various properties.
- Conducted apartment tours for potential tenants and answered questions about property.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Customer Success Manager
Home365 Property Management
Lancaster, PA
06.2021 - 08.2024
- Oversaw and monitored activities to determine the health of customer relationships.
- Built strong, personal relationships with customers as a trusted advisor, resulting in customer loyalty.
- Communicated with customers and internal teams to gather feedback on product usage and potential roadblocks.
- Maximized employee performance with hands-on training and close mentoring.
Education
BS in Finance -
Pennsylvania State University
State College, PASkills
- Client Relations
- Team leadership
- Task delegation
- Conflict resolution
- Customer Account Management
- Finance background
Affiliations
- Volunteers at the West Willow Fire Company starting in March 2024
- Attends weekly trainings and events put on for the community
- Currently working to become fully certified as a fire fighter
Timeline
Assistant Property Manager
The Apartment Gallery
12.2023 - Current
Customer Success Manager
Home365 Property Management
06.2021 - 08.2024
BS in Finance -
Pennsylvania State University
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