Kyle Medeiros
Milton,VT
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
12
12
years of professional experience
Work History
Shift Leader
Best Buy
Williston, VT
01.2020 - Current
- Supervised daily operations, ensuring seamless workflow and adherence to company standards.
- Mentored team members on best practices, enhancing overall performance and service quality.
- Implemented process improvements, resulting in increased efficiency and reduced wait times.
- Trained new staff on operational procedures, fostering a knowledgeable and capable workforce.
- Conducted regular inventory assessments, minimizing stock discrepancies and improving supply management.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Collaborated with management to develop strategies for enhancing team productivity and morale.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Cashier
Best Buy
Williston, VT
01.2019 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information.
- Maintained clean and organized checkout area to enhance shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash register operations, ensuring accuracy in cash handling and reporting.
- Built relationships with customers to encourage repeat business.
Asst. Produce Manager
Hannaford Supermarket
Williston, VT
05.2016 - 12.2018
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Ordered tens of thousands of dollars of produce regularly while keeping in mind changing sale trends.
- Monthly inventory of the whole department.
- Keeping up with holiday trends which often doubles and triples sales of items in the department.
- Managed inventory levels to optimize product availability and minimize waste.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
Service Leader
Hannaford Supermarket
Williston, VT
12.2015 - 05.2016
- Audited selected phone calls to ensure quality of service provided.
- Handled and resolved escalated customer complaints.
- Hired and trained new employees on an as needed basis.
- Implemented employee guidelines to create a safe work environment for everyone on the team.
Cashier/bagger
Hannaford Supermarket
Williston, VT
07.2013 - 12.2015
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Managed the daily operation of a 10-20-person customer service team for 2 years.
Education
Associates Degree - Business Management
Community College of Vermont (CCV)
Winooski, VT06.2018
High School Diploma - undefined
South Burlington High School
South Burlington, VT06.2015
Skills
- Customer service
- Relationship building
- Training
- Inventory management
- Time management
- Multi-tasking and negotiation
- Teamwork
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Creative problem solving
- Conflict resolution
Timeline
Shift Leader
Best Buy
01.2020 - Current
Cashier
Best Buy
01.2019 - 01.2020
Asst. Produce Manager
Hannaford Supermarket
05.2016 - 12.2018
Service Leader
Hannaford Supermarket
12.2015 - 05.2016
Cashier/bagger
Hannaford Supermarket
07.2013 - 12.2015
High School Diploma - undefined
South Burlington High School
Associates Degree - Business Management
Community College of Vermont (CCV)