Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Rafferty

Woodbridge,VA

Summary

Dynamic leader with proven expertise in team leadership and mixology, honed at Fats Fairfax and Glory Days Grill. Excelled in enhancing customer relations and resolving issues, significantly fostering repeat business. Skilled in training staff and leveraging organizational abilities for seamless operations. Achieved notable success in community engagement and staff mentoring, demonstrating exceptional interpersonal and management skills. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

7
7
years of professional experience

Work History

Bar Manager

Fats Fairfax
02.2023 - 05.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Front of House Manager

Glory Days Grill
10.2020 - 02.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Community Relations Manager

Glory Days Grill
01.2017 - 10.2020
  • Marketed offerings and services to community.
  • Stayed within budget for marketing expenses.
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.

Education

High School Diploma -

C.D. Hylton High School
Woodbridge, VA
05.2016

Skills

  • Team Leadership
  • Staff Scheduling
  • Organizational ability
  • Mixology expertise
  • Customer Relations
  • Issue Resolution
  • Training and mentoring
  • Inventory Management

Timeline

Bar Manager

Fats Fairfax
02.2023 - 05.2024

Front of House Manager

Glory Days Grill
10.2020 - 02.2023

Community Relations Manager

Glory Days Grill
01.2017 - 10.2020

High School Diploma -

C.D. Hylton High School
Kyle Rafferty