KYLE SINOPOLI
Ennis,TX
Summary
Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
5
5
years of professional experience
Work History
Front End Manager
H-E-B
11.2020 - Current
- Coached employees on all cashier job functions
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits
- Managed store independently in absence of store manager or assistant manager
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
- Assists with all customer complaints and issues regarding price or an employee
- Obtained compliance with company policies and procedures in processing transactions with customers
- Assisted cashiers in providing credits or refunds to customers
- Supervised front-end associates in a fast-paced and demanding environment
Cashier
H-E-B
11.2019 - Current
- Displayed and followed all cash handling policies and procedures
- Collected payment for customer purchases and returns
- Provided A+ customer service to everyone
- Pushed extra products for sale at the register
- Operated POS cash register, handling transactions daily
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Bagged and packaged customer orders and purchases
Education
High School Diploma -
Ennis High School
Ennis, TX05.2020
Skills
- Employee Supervision
- Customer service
- Cash register operation
- Team motivator
- Skilled in delegation
- Write reports
- Fraud prevention
- Administrative skills
Timeline
Front End Manager
H-E-B
11.2020 - Current
Cashier
H-E-B
11.2019 - Current
High School Diploma -
Ennis High School
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