Kylee Rivas
Kennesaw,GA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Shift Leader
Sweet P's Diner
Perry, GA
03.2024 - 08.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
Crew Member
Wendys Restaurant
Perry, GA
06.2022 - 12.2023
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
Crew Member
Zaxbys
Perry, GA
09.2022 - 03.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Perry High School
Perry, GA05-2023
Skills
- Equipment Troubleshooting
- Operations Support
- Production Scheduling
- Customer Service Management
- Production Reporting
- Complaint resolution
- Team Leadership
- Staff Development
Affiliations
Member of the Kennesaw State Drumline
Timeline
Shift Leader
Sweet P's Diner
03.2024 - 08.2024
Crew Member
Zaxbys
09.2022 - 03.2023
Crew Member
Wendys Restaurant
06.2022 - 12.2023
High School Diploma -
Perry High School
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