Kyler Davis
Chicago,IL
Summary
To obtain an career presenting outstanding customer services skills for clients with the highest level of fulfillment. Hardworking and passionate with strong organizational skills eager to secure entry-level Customer Service position. Ready to help achieve company goals, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
EASTLAKE MANAGEMENT GROUP
10.2022 - 03.2023
- Process all tenant rental payments through Yardi database and Submit Tracs
- Resolve all tenants’ complaints and / or issues that may arise
- Terminating leases and initiating eviction proceedings
- Processing all purchase orders and vendor invoices into Yardi as needed
- Overseeing maintenance making sure all work orders are properly completed in a timing manner
- Ensure all units and buildings are up to standard with Hud guidelines during weekly inspections of units and property
- Attracting new tenants through advertising, property viewings, and encouraging referrals.
CUSTOMER EXPERIENCE REPRESENTATIVE
BMO HARRIS
03.2021 - 02.2022
- Delivers exceptional service to BMO customers and prospects
- Identifies customer needs and initiates referrals to BMO colleagues
- Welcome customers warmly and meet their banking services and transactions need with seamless execution
- Collaboratively within the branch and with BMO partners to deliver the customer experience and achieve overall business objectives
- Organizes work information to ensure accuracy and completeness
- Knowledge of compliance with all regulatory, legal, and ethical requirements
- Performs initial problem solving, identifies and reports suspicious patterns of activity that are suspected.
PROPERTY MANAGER – RESIDENT SERVICE COORDINATOR
MMS GROUP
12.2019 - 12.2020
- Process all tenant rental payments through Onesite database and Submit Tracs
- Resolve all tenants’ complaints and / or issues that may arise
- Processing all purchase orders and vendor invoices into Onesite as needed
- Prepare tenants Annual Re-Certifications, run monthly reports through Hud EIV system
- Overseeing maintenance making sure all work orders are properly completed in a timing manner
- Ensure all units and buildings are up to standard with Hud guidelines.
RECERTIFICATION SPECIALIST
EASTLAKE MANAGEMENT GROUP, INC
06.2016 - 12.2019
- Prepare tenant leases and collect all documentation for Annual Re-Certifications, HUD PROPERTIES 50059 and Tax Credit Properties
- Resolve all tenant complaints and/or issues that may arise
- Answer telephone and give information to the caller, take messages, or transfer calls to appropriate individuals
- Educate participants on program requirements and family obligations.
Education
HONORS DIPLOMA -
CRANE TECHNICAL PREP HIGH SCHOOL
CHICAGO, IL06.2008
Skills
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Tenant relations
- Staff Management
- Maintenance knowledge
- Occupancy Management
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Financial budgeting and reporting
- Security camera monitoring
- Security procedures knowledge
- Reporting skills
- Adaptable and Flexible
- Team Leadership
- ID Verification
- Patrol techniques
- Visitor tracking
- Relationship building and management
- Report Writing
- Verbal and written communication
- General security
Certification
- COS CERTIFICATIONS
- YARDI
- ONESITE
- BOSTON POST
- PROPERTY MANAGEMENT
- EXCEL
- MICROSOFT WORD
- HUD 50059 PROPERTIES
- ACCOUNTS PAYABLES
- EIV CERTIFICATIONS
Timeline
PROPERTY MANAGER
EASTLAKE MANAGEMENT GROUP
10.2022 - 03.2023
CUSTOMER EXPERIENCE REPRESENTATIVE
BMO HARRIS
03.2021 - 02.2022
PROPERTY MANAGER – RESIDENT SERVICE COORDINATOR
MMS GROUP
12.2019 - 12.2020
RECERTIFICATION SPECIALIST
EASTLAKE MANAGEMENT GROUP, INC
06.2016 - 12.2019
HONORS DIPLOMA -
CRANE TECHNICAL PREP HIGH SCHOOL
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