Kyli Muller
Everett,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Corus Orthodontics
Portland , OR
01.2023 - 08.2024
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Provided education and resources to help patients understand their treatment options.
- Provided patient assistance in understanding financial obligations and navigating contract agreements
- Responded to inquiries from patients regarding their treatment plan.
- Provided patient education on the importance of proper oral hygiene.
- Developed effective relationships with referral sources within the community.
- Participated in meetings focused on improving customer service standards throughout the organization.
Orthodontic Assistant
Baker Orthodontics
Vancouver , WA
08.2018 - 10.2022
- Prepared patients for dental radiographs and photographs.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Monitored progress of each case by tracking changes in tooth movement over time.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Supported administrative tasks such as filing documents, updating medical records.
Operations Coordinator
Independent Dispatch Inc.
Portland , OR
01.2015 - 10.2016
- Managed vendor connections to optimize operational effectiveness
- Managed inbound and outbound orders for multiple regions
- Delivered efficient and courteous customer service through consistent communication via phone and email.
- Efficiently organized and scheduled appointments ahead of time to ensure all responsibilities were taken care of
- Managed daily delivery and pick up orders for Account Managers and customers.
Receptionist/Dispatcher
Ascent Transportation Services, Inc.
Portaldn , OR
01.2012 - 01.2015
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured the security and confidentiality of all filed documents
- Performed data entry tasks into various computer systems accurately and promptly.
- Helped facilitate the organization of weekly meetings through effective email communication
- Provided excellent customer service by greeting and seating clients
- Managed and thrived in a fast-paced work setting while maintaining composure and professionalism
- Monitored office supplies inventory and placed orders when necessary.
- Handled organizational duties related to mail correspondence.
- Promoted to dispatch team after 2 years, responsible for managing portfolio of drivers
Education
Dental Assisting
Vancouver Dental Assisting School
Vancouver, WA09-2017
High School Diploma -
Eastmont Senior High School
East Wenatchee, WA06-2010
Skills
- Expertise of payment plans
- Appointment Scheduling
- Financial Counseling
- Patient Care Coordination
- Patient Education
- Insurance Verification
- Secretarial duties
- Office Administration
Certification
- Certified Dental Assistant
- CPR Certified
- Radiology Certified
Timeline
Treatment Coordinator
Corus Orthodontics
01.2023 - 08.2024
Orthodontic Assistant
Baker Orthodontics
08.2018 - 10.2022
Operations Coordinator
Independent Dispatch Inc.
01.2015 - 10.2016
Receptionist/Dispatcher
Ascent Transportation Services, Inc.
01.2012 - 01.2015
Dental Assisting
Vancouver Dental Assisting School
High School Diploma -
Eastmont Senior High School
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