Kylie Bignell
East Longmeadow,MA
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Chatham Squire
06.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Community Service Volunteer
First Congregational Church Chatham
07.2018 - 07.2023
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Gained knowledge and experience working with children in educational setting.
Hostess
Chatham Squire
06.2021 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Head Hostess
Chatham Bars Inn
06.2020 - 07.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Hostess
Red Nun Bar And Grill
06.2020 - 08.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Babson College
Babson Park, MA05.2027
High School Diploma -
Wilbraham Monson Academy
Wilbraham, MA05.2023
Skills
- Menu Memorization
- Sales Expertise
- Dish Preparation
- Wine Service
- Seating Assignment Preparation
- Stocking and Replenishing
- Child and Adolescent Mentoring
- Camper Support and Assistance
- Issue Identification
- Time Management
Accomplishments
- Was given Manager tasks at Chatham Bars Inn
- Came in first place for the Massachusetts Personal Finance Challenge
- Captain of Field Hockey and Lacrosse team in high school
- Leader of Finance, Entrepreneurship, and Business club in high school
Timeline
Server
Chatham Squire
06.2023 - 08.2023
Hostess
Chatham Squire
06.2021 - 08.2022
Head Hostess
Chatham Bars Inn
06.2020 - 07.2022
Hostess
Red Nun Bar And Grill
06.2020 - 08.2020
Community Service Volunteer
First Congregational Church Chatham
07.2018 - 07.2023
Babson College
High School Diploma -
Wilbraham Monson Academy
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