Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Cottam

Santaquin,UT

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Proven track record of building customer relationships and successfully exceed performance. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

3
3
years of professional experience

Work History

ACCOUNT MANAGER

Discover Financial
09.2022 - 05.2023
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Responded to customer questions and concerns or escalated to supervisor for resolution
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Account Manager

Lumio
01.2022 - 04.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve home owner energy efficiency.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.

COLLECTIONS AGENT

Acima Credit
05.2021 - 11.2021
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Account Manager

Wayfair
05.2020 - 05.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

High School Diploma -

Maple Mountain High School
Spanish Fork, UT
05.2018

Skills

  • Issue Resolution
  • Strategic Planning
  • Account Management
  • Order Management
  • Quota Achievement
  • Schedule Management
  • Customer Service
  • Complaint Management
  • Customer Relations
  • Quality Assurance
  • De-escalation Specialist

Timeline

ACCOUNT MANAGER

Discover Financial
09.2022 - 05.2023

Account Manager

Lumio
01.2022 - 04.2022

COLLECTIONS AGENT

Acima Credit
05.2021 - 11.2021

Account Manager

Wayfair
05.2020 - 05.2021

High School Diploma -

Maple Mountain High School

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Kylie Cottam