Kylie Drake
Kansas City ,MO
Summary
Hardworking and experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Homegrown Daytime eatery
Kansas City, MO
11.2022 - 02.2025
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees to perform duties.
- Trained new employees on restaurant procedures and plating techniques.
Server
First Watch Daytime Cafe
Kansas City, Missouri
05.2020 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Shawnee Mission West Highschool
Overland Park, KS05-2018
Skills
- Daily specials memorization
- Food inspection
- Team member support
- Table resetting
- Hostess support
- Order delivery practices
- Point of sale (POS) system operations
- Allergy awareness
- Strong work ethic
- Team collaboration
- Task prioritization
- Positive guest interactions
- Multitasking and organization
- Suggestive selling
Affiliations
- Music production
- Operatically trained
- Avid reader, writer, and editor
- Loyal to a fault, as I've had the same friends for over a decade
Certification
- License to serve alcohol in Missouri
Timeline
Server
Homegrown Daytime eatery
11.2022 - 02.2025
Server
First Watch Daytime Cafe
05.2020 - 11.2022
High School Diploma -
Shawnee Mission West Highschool
Similar Profiles
Samantha WolfeSamantha Wolfe
Front of House Hospitality Manager at HomeGrown Daytime EateryFront of House Hospitality Manager at HomeGrown Daytime Eatery
Dillon SnowDillon Snow
Dish Washer at The Nook - A Daytime EateryDish Washer at The Nook - A Daytime Eatery
Yukito DanielsYukito Daniels
Line Cook at The Nook - A Daytime EateryLine Cook at The Nook - A Daytime Eatery