Kylie Ferrero
Lawrenceville,GA
Summary
Motivated and adaptable professional with extensive experience in management and customer service, seeking to transition into a business role within the healthcare industry. With a background as a bar manager and restaurant manager, I have developed strong organizational, communication, and problem-solving skills that I am eager to apply in a new setting. My passion for learning and growing professionally is what drives me to explore new opportunities.
Overview
8
8
years of professional experience
Work History
Bar Manager
The Rooftop
Sugar Hill, GA
06.2023 - Current
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
Manager
Biba's Italian
Lawrenceville, GA
06.2017 - 06.2023
- Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Biba's Italian Restaurant.
- Excelled in social media marketing, boosting brand visibility.
- Ensured workplace safety.
- Skilled in mentoring staff and managing schedules, demonstrating exceptional multitasking and interpersonal abilities.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Education
Some College (No Degree) - Nursing
Georgia Southern University
Statesboro, GASkills
- Team leadership
- Customer relationship building
- Problem-solving
- Promotional strategies
- Customer service
- Training and mentoring
- Upselling techniques
Affiliations
- Tim Tebow's Night to Shine Prom: Assisted with event setup, guest coordination, and ensuring a memorable experience for attendees. Supported individuals with special needs during the prom, helping them to feel comfortable and enjoy the celebration.
- HappyFeat: Volunteered with a program dedicated to providing social and recreational activities for adults with special needs. Helped organize events and foster an inclusive, fun environment for participants.
- North Gwinnett High School's Java Dawg Cafe: Worked along students with disabilities, providing support as they developed job skills for post-graduation success. Assisted with training and customer service to ensure students gained practical work experience.
Accomplishments
- Recipient of the 2020 Pride, Promise, Perseverance Plus Scholarship for outstanding work and volunteer time with students with special needs at North Gwinnett High School.
- North Gwinnett Honor Graduate
References
References available upon request.
Timeline
Bar Manager
The Rooftop
06.2023 - Current
Manager
Biba's Italian
06.2017 - 06.2023
Some College (No Degree) - Nursing
Georgia Southern University
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