Kylie Fertal
Medina,OH
Summary
Early-career server and barista with strong tableside etiquette, customer service, and multitasking skills. Known for team support, adaptability, and a customer-first approach in fast-paced hospitality settings.
Overview
4
4
years of professional experience
Work History
Server
Miss Molly's Tea Room
Medina, Ohio
03.2023 - Current
- Delivered exceptional food and drink service at catered events and banquets, enhancing guest experience.
- Led weekend server shifts and supported team coverage.
- Trained new servers on service steps and standards, contributing to consistent service quality.
- Arranged tables with linens and place settings, ensuring readiness for high-quality service.
- Created engaging TikTok videos for brand visibility.
Barista
Dunkin' Donuts
Medina, Ohio
09.2024 - 03.2025
- Facilitated grand opening setup and provided guest service to ensure smooth launch experience.
- Assisted drive-thru guests with quick order entry and beverage handoff.
- Restocked inventory of cups, lids, coffee beans, and pastries to maintain operational flow throughout shifts.
- Maintained cleanliness of counters, equipment, and brewing stations during shifts.
- Trained new team members on service routines and drink preparation to ensure consistency in quality and service.
Education
Associate of Applied Science - Radiography
Cuyahoga Community College
Cleveland, OH05-2029
Skills
- Hospitality service expertise
- Customer interaction
- Guest seating coordination
- Customer engagement
- Multitasking and organization
- Upselling techniques
- Memory retention
Timeline
Barista
Dunkin' Donuts
09.2024 - 03.2025
Server
Miss Molly's Tea Room
03.2023 - Current
Associate of Applied Science - Radiography
Cuyahoga Community College