Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Red Robin
Sammamish, WA/ Bellevue, Wa
04.2022 - 12.2022
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Monitored seating area and checked restrooms regularly to keep spotless.
Accommodated special seating requests for guests to enhance satisfaction.
Provided patrons with estimated waiting times during peak service hours.