Kylie Fickert
Sammamish,Washington
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Red Robin
04.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Provided patrons with estimated waiting times during peak service hours.
Education
Bachelor of Arts - Communications
Washington State University
Pullman, WA06.2027
Associate of Arts - Communications
Bellevue College
Bellevue06.2023
High School Diploma -
Skyline High School
Sammamish, WA06.2023
Skills
- Guest Experience Management
- Reading Comprehension
- Restroom Servicing
- Guest Accommodations
Timeline
Hostess
Red Robin
04.2022 - 12.2022
Bachelor of Arts - Communications
Washington State University
Associate of Arts - Communications
Bellevue College
High School Diploma -
Skyline High School
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