Kylie Fulton
Oregon
Summary
Certified coding associate with strong foundation in medical coding systems, compliance regulations, and healthcare documentation. Adept at ensuring precise and accurate code assignment, optimizing reimbursement processes, and maintaining high standards of data integrity. Known for collaborative teamwork and adaptability in dynamic environments, contributing to team success and achieving organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
Oregon, OH
08.2021 - Current
- Resolved customer inquiries related to online orders, enhancing overall satisfaction levels.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Assistant Customer Service Manager
Kroger
Clarkston, MI
11.2005 - 08.2021
- Trained and mentored staff on customer engagement best practices.
- Developed and implemented strategies to improve customer satisfaction scores.
- Managed scheduling and staffing to optimize resource allocation during peak hours.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Medical Billing And Coding - Medical Billing And Coding
Mercy College of Ohio
Toledo08-2025
Skills
- Customer service
- ICD-10 proficiency
- CPT coding
- HIPAA compliance
- Prioritizing orders
- Attention to detail
- Decision-making
- Upbeat and outgoing attitude
- Accurate money handling
- Documentation and reporting
- Medical terminology
- Data entry
- Clinical documentation
- Records management
- Record assessment
- Medical classification systems
- ICD-10 coding
- Certified medical coder
- 3M encoder
Certification
Certified Coding Associate with AHIMA certification.
Timeline
Digital Shopper
Walmart
08.2021 - Current
Assistant Customer Service Manager
Kroger
11.2005 - 08.2021
Medical Billing And Coding - Medical Billing And Coding
Mercy College of Ohio