Kylie Harber
Noblesville,IN
Summary
Adept at customer satisfaction, I excelled at Freeman & Co. Allstate by leveraging my skills in customer needs assessment and incoming call management. Through empathetic listening and strategic upselling, I significantly contributed to business growth, mentoring team members, and expanding client bases with a proactive approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Freeman & Co. Allstate
Fishers, IN
08.2020 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built relationships with customers and community to promote long term business growth.
- Mentored team members to enhance professional development and accountability in workplace.
Licensed Sales Producer
Cornelius Allstate Agency
Noblesville, IN
03.2020 - 08.2020
- Developed new business opportunities through networking events, community involvement, and referrals.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
Customer Service Representative Agent
Freeman & Co. Allstate
Fishers, IN
11.2019 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Skills
- Goal-Oriented
- Incoming Call Management
- Customer Complaint Resolution
- Customer Needs Assessment
- Appointment Scheduling
- Processing payments
- Business growth and retention
- Upselling
- Account Management
Certification
Indiana Property and Casualty Resident Producer License
Timeline
Customer Service Sales Representative
Freeman & Co. Allstate
08.2020 - Current
Licensed Sales Producer
Cornelius Allstate Agency
03.2020 - 08.2020
Customer Service Representative Agent
Freeman & Co. Allstate
11.2019 - 01.2020