Kylie Jean Letherman
Rehoboth,MA
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Swansea, MA
08.2023 - Current
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Tailored orders to address customer allergies and gluten concerns.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assisted management team with inventory counts of food products and beverage supplies.
- Upheld high standards of productivity and quality in operations.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained an organized work area to ensure efficient operations.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Assistant to Shop Instructor at Highschool
Bristol Plymouth Technical High School
Taunton, MA
01.2023 - 06.2024
- Engaged with potential students about the shop course.
- Guided prospective students and parents through the operation of shop equipment.
- Displayed daily tasks and job responsibilities.
- Collaborated with shop teacher in assessing students.
Education
Some College (No Degree) - Graphic Design
Bridgewater State University
Bridgewater, MASkills
- Telephone etiquette
- Flexible schedule
- Workplace safety
- Cleaning
- Taking orders
- Inventory restocking
- Creativity and innovation
- Verbal and written communication
- Willingness to learn
- Point-of-sale system
- Basic math
- Heavy lifting
- Customer service
- Teamwork and collaboration
Timeline
Crew Member
McDonald's
08.2023 - Current
Assistant to Shop Instructor at Highschool
Bristol Plymouth Technical High School
01.2023 - 06.2024
Some College (No Degree) - Graphic Design
Bridgewater State University
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