Kyna Mills
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Registrar
Charles Drew Charter School
05.2015 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Ensured accurate student records by diligently maintaining and updating information in the database.
Registrar
Atlanta Public School System
07.2007 - 05.2015
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
IT Support Specialist
Providence Foot & Ankle
06.2006 - 07.2007
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Education
Master of Science - Student Services
Liberty University
Lynchburg, VA05-2017
Master of Science - Information Technology
Georgia Southern University
Statesboro, GA05-2006
High School Diploma -
North Atlanta High School
Atlanta06-2000
Skills
- Records Management
- Database Administration
- FERPA Compliance
- Academic advising
- Academic Calendar Management
- Admissions and registrations
- Customer Service
- Active Listening
- Critical Thinking
- Multitasking Abilities
- Time Management
- Data Entry
Timeline
Registrar
Charles Drew Charter School
05.2015 - Current
Registrar
Atlanta Public School System
07.2007 - 05.2015
IT Support Specialist
Providence Foot & Ankle
06.2006 - 07.2007
Master of Science - Student Services
Liberty University
Master of Science - Information Technology
Georgia Southern University
High School Diploma -
North Atlanta High School
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