Kyndel Anderson
Severance,CO
Summary
I graduated from high school in spring of 2020. Prior to graduating, I was highly involved in sports, as well as multiple AP classes, which limited my time to work and prevented me from holding a regular job. Since I graduated, I have been pursuing a private pilots license at KFNL and also working full time to pay for those lessons. I am familiar with the airport since I am there roughly three times a week and I love every minute of it. I look forward to hearing from you! Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Fort Collins Loveland jetCenter
Fort Collins, CO
02.2021 - Current
- Process fuel invoices for customers on Total FBO
- Bill out nightly tiedown and hangar fees
- Make car, hotel, limousine, and catering arrangements for customers over the phone and through email
- Building relationships with contracted car rental agencies such as Hertz, Avis, and Enterprise
- Handle customer disputes with billing, car rentals, and other complaints
- Schedule flights in Flight Bridge and enter requests
- Perform end-of-the-night closing tasks which include closing out at the end of the day and looking over all the fuel sheets to ensure that customers have been charged correctly
Customer Service
Peace Love and Little Donuts
Loveland, CO
02.2020 - 03.2021
- Take orders over the phone and help to resolve customer issues
- Operating the cash register and handling cash and credit card transactions
- Managing opening and closing duties by myself
- Adhering to Covid-19 cleaning guidelines
- Restocking ingredients
- Cleaning dishes
- Following recipes
- Operate fryer and decorate donuts
- Remembering how to make over +60 decorated donuts
- Due to my work ethic and my customer service skills, I have received accolades from both the owner and manager, including occasional bonuses as appreciation.
Steam Cleaner
Midwestern Steam Cleaning
Windsor, CO
11.2017 - 10.2020
- I intermittently worked for this company while I was in school until I was offered a full-time position in
- August of 2020)
- Operated equipment to steam clean carpet and household furniture in residential and commercial buildings
- Used specialized tools to clean air ducts, returns, and the furnace
- Used chemical solutions to treat spots on carpet and furniture
- Drive the company vehicles to travel to and from job sites
- Communicate with customers
Hostess/Server
Hearth Restaurant and Pub
Windsor, CO
06.2020 - 08.2020
- Reason for leaving:
- I worked at this restaurant for only a short time because I was offered a better job that worked better with my schedule and allowed me to start taking my flying lessons
- Took phone calls and helped customers create reservations
- Call customers to remind them of their reservation dates
- Operated restaurant computer system to input reservations and manage table seating
- Escort customers to their seats
- Deliver food and clear tables of empty dishes
- Communicate with servers and ensure that they knew about tables that were seated in their section
Ticket Sales
Greeley Stampede
Greeley, CO
05.2018 - 07.2018
- I only worked at the Greeley Stampede for a short amount of time because it was a seasonal position)
- Handled cash and credit card transactions for tickets
- Took ticket orders over the phone
- Addressed questions, concerns, and complaints of customers
- Revised orders to ensure that they were correct
- Worked efficiently to manage long lines
Education
High school diploma or GED -
Windsor High School
Skills
- Customer Service
- Cash Handling
- Sales
- Computer Skills
- Dispute resolution
Certification
- Private Pilots License
Timeline
Concierge
Fort Collins Loveland jetCenter
02.2021 - Current
Hostess/Server
Hearth Restaurant and Pub
06.2020 - 08.2020
Customer Service
Peace Love and Little Donuts
02.2020 - 03.2021
Ticket Sales
Greeley Stampede
05.2018 - 07.2018
Steam Cleaner
Midwestern Steam Cleaning
11.2017 - 10.2020
High school diploma or GED -
Windsor High School