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Kyra R. Nelson
Norfolk,VA
Work Preference
Summary
Results-driven Food Service Professional skilled in team management and customer engagement. Led initiatives to maintain sanitation standards and enforce food safety protocols, enhancing operational efficiency. Developed training programs that improved team dynamics and elevated customer experiences.
Overview
11
11
years of professional experience
Work History
Dietary Aide
Marion Manor Assisted Living
Virginia Beach, VA
01.2025 - Current
- Report to work in the required uniform and as scheduled by the Supervisor
- Dietary Aide ensures China and glassware are placed properly on the tables and ensures the condiments are filled as outlined by the Supervisor.
- Assisted with meal preparation, contributing to timely and quality meal service.
- Ensured a pleasant dining experience for customers by promptly taking and delivering orders.
- Assist residents who require help carrying trays, preparing food items and filling or refilling drinks.
- Delivered trays for residents based on take-out forms and production sheets.
- Set clean linen and silverware for meals, enhancing dining presentation and experience.
- Interacted positively and professionally with residents and staff, fostering a welcoming dining atmosphere.
- Maintain lofty standards of sanitation in personal hygiene, food handling, preparation, and storage.
- Cleaned and delivered food while lifting 50 lbs. and performing physical tasks.
- Operate cleaning and food service equipment safely: the dishwasher, garbage disposal, vacuum cleaner, coffee machines, and juice dispensers.
Food Service/ Shift Manager
McDonald’s
Virginia Beach, VA
01.2023 - 01.2025
- Coordinated crew breaks, shift changes, and line schedules to maintain operational efficiency
- Ensured team adherence to McDonald’s standards for quality and service
- Achieved shift targets and assisted assigned departments in meeting their objectives.
- Developing and cross training all front of house crew.
- Managing daily and weekly cleaning of the line, dining room, restrooms, and patio
- Maintained proper inventory levels of supplies.
- Ensuring the line and reach-in cooler are organized and clean.
- Monitoring performance during the shift
- Monitoring safety, security, and profitability
- Communicating with the next Shift Manager to help prepare him/her to run a great shift, too.
- Cooking food, preparing meals, and assembling sandwiches
- Preparing food and ingredients
- Taking orders when busy
- Ensured food items were neatly packaged to maintain quality during delivery.
- Opening and closing the store
- Promoted special deals to enhance customer engagement and increase sales.
- Resolving food quality issues
- Managing food safety includes ensuring hand washing and glove changes, monitoring time and temperature on the line.
- Monitoring secondary shelf lives and enforcing the Daily Food Safety Checklist and food safety policies and procedures.
- Resolving customer incidents and working to ensure there was a positive customer experience.
- Training and developing future Service Managers.
- Conducted crew performance reviews and resolved performance issues.
- Assisting customers at the indoor counter and drive thru stations by accurately taking orders.
- Greeting customers and preparing their orders, using Point of Sale system /cash register to record their order, collect payment from customer, and make change.
- Process and complete customer food orders and prepare specialty dishes quickly and accurately.
- Maintaining cleanliness and ensuring quality control
- Maintain ambitious standards of customer service during high-volume, fast-paced operations.
- Communicate clearly and positively with customers, coworkers, and management.
- Answer customer questions about food ingredients, freshness, and availability.
- Follow procedure for safe food preparation, assembly, and presentation.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Demonstrates a complete understanding of menu items and explains it to guests accurately.
- Exhibits a cheerful and helpful manner when dealing with customers.
- Understood and adhered to proper food handling, safety and sanitization standards while preparing and handling food.
- Clean and organize eating, service, and kitchen areas
- Keep area clean as directed.
- Clean and organize eating, service, and kitchen areas
- Keep area clean as directed.
Food Service/Shift Manager
Chipotle
Norfolk, VA
01.2021 - 01.2023
- Coordinated crew breaks, shift changes, and line schedules to ensure smooth operations.
- Developed and cross-trained front of house crew to enhance service flexibility and efficiency.
- Managing daily and weekly cleaning of the line, dining room, restrooms, and patio
- Ensuring the line and reach-in cooler are organized and clean.
- Monitored supply levels to maintain adequate inventory.
- Collected customer food preferences efficiently for timely service.
- Completing transactions on the cash register, ringing up customer purchases and collecting payments.
- Opening and closing the store
- Highlighted special deals to customers to encourage purchases.
- Making sure great tasting, high quality food is served.
- Resolving food quality issues
- Managing food safety which includes Ensuring hand washing and glove changes, monitoring time and temperature on the line.
- Monitoring secondary shelf lives and enforcing the Daily Food Safety Checklist and food safety policies and procedures.
- Resolved customer incidents to maintain positive experiences and uphold service standards.
- Welcomed customers into the store with a friendly demeanor.
- Overseeing office equipment and making sure office supplies are ordered, as necessary.
- Assisting with miscellaneous office administration duties such as banking, cash handling, policies, and procedures as well as office paperwork.
- Training and developing future Service Managers.
- Assisting with Crew performance reviews and the resolution of performance issues.
Food Service/Customer Service
Chipotle
Norfolk, VA
01.2019 - 01.2021
- Welcomed customers with a friendly smile as they entered the store.
- Maintained high standards of customer service in fast-paced, high-volume operations, enhancing customer satisfaction.
- Received and recorded customer orders accurately.
- Completing transactions on the cash register, ringing up customer purchases and collecting payments.
- Managed currency and credit transactions quickly and accurately.
- Informed customers about ongoing special offers to increase sales.
- Cultivated loyal clientele through friendly interactions and consistent recognition of customer preferences.
- Packaged food items securely for delivery, ensuring quality and presentation.
- Operating various tools and equipment to prepare the food.
- Mastered point -of -service (POS) computer system for automated order taking.
- Followed procedure for safe food preparation, assembly, and presentation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Communicated clearly and positively with coworkers and management.
- Assisted management with inventory control and stock ordering.
- Opening and closing the store
Food Service/Customer Service
McDonalds
Virginia Beach, VA
01.2018 - 01.2019
- Maintained high standards of customer service, ensuring positive experiences during peak hours.
- Recommended food items and efficiently processed payments to enhance customer satisfaction.
- Completing transactions on the cash register.
- Managed currency and credit transactions quickly and accurately.
- Mastered point -of -service (POS) computer system for automated order taking.
- Operating various tools and equipment to prepare the food.
- Followed procedure for safe food preparation, assembly, and presentation.
- Communicated clearly and positively with coworkers and management.
- Advertised special deals to customers during their visit.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Assisted management with inventory control and stock ordering to support seamless operations.
- Took initiative to find extra tasks when scheduled duties were completed.
Medical/ Customer Service/Patient Care Assistant
Mr. James Clerk
Chesapeake, VA
01.2016 - 01.2018
- Assisting patient with personal hygiene as well as basic tasks such as bathing, eating, dressing, and undressing
- Escorting patient to and from various destinations
- Assisted with patient feeding.
- Organize and lay out medications for patient.
- Kept patient and work areas neat and well-stocked.
- Completed therapy activities with patient.
- Assisted patient in ambulating.
- Provides encouragement, support and comfort to patient and family members.
- Responded quickly and accurately to high pressure situations to deliver best care.
- Position resident for comfort and to prevent skin pressure problems.
- Helped with transferring patient in and out of wheelchair and adaptive equipment.
- Collected and documented all patient information for histories including daily vitals.
Food Service/Customer Service
Subway
Norfolk, VA
01.2015 - 01.2016
- Greeted customers, prepared orders, and accurately processed transactions using Point of Sale system.
- Demonstrated a complete understanding of menu items and explained it to guests accurately.
- Maintained a cheerful and helpful demeanor to enhance customer experience.
- Prepared food neatly, accurately and in a timely manner
- Checked and restocked sandwich unit supplies to ensure continuous availability throughout the shift.
- Maintained cleanliness of work area by regularly wiping surfaces and organizing tools.
- Understood and adhered to proper food handling, safety and sanitization standards while preparing and handling food.
- Understood and adhered to all quality standards, formulas, and procedures.
- Accounted for cash flow and inventory during the shift.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06-2016
Skills
- Food safety
- Sanitation
- Food Safety knowledge
- Health regulations
- Safe food handling
- Sanitation standards
- Dietary preparation
- Meal preparation
- Cooking
- Dining room setup
- Dining room service
- Order taking
- Customer service
- Workplace collaboration
- Team collaboration
- Communication
- Detail orientation
- Critical thinking
- Problem solving
- Problem-solving
- Workload management
- Computer skills
- Leadership qualities
- Cooking
- Nutritional meal planning
Certifications And Credentials
Food Handlers Card
Timeline
Dietary Aide
Marion Manor Assisted Living
01.2025 - Current
Food Service/ Shift Manager
McDonald’s
01.2023 - 01.2025
Food Service/Shift Manager
Chipotle
01.2021 - 01.2023
Food Service/Customer Service
Chipotle
01.2019 - 01.2021
Food Service/Customer Service
McDonalds
01.2018 - 01.2019
Medical/ Customer Service/Patient Care Assistant
Mr. James Clerk
01.2016 - 01.2018
Food Service/Customer Service
Subway
01.2015 - 01.2016
High School Diploma -
Lake Taylor High School