Kysbel Yepez Diaz
San Thomas,VI
Summary
Dynamic professional with a proven track record in business development and sales, notably at Chiquinquira Latin Food. Excelled in customer service and sales presentations, achieving significant growth in customer relationships. Skilled in social media marketing and operations management, consistently surpassing sales targets through innovative strategies and effective team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Business Development and Sales
Chiquinquira Latin Food
07.2022 - 12.2024
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Manager's Assistant
Veras Phones
03.2017 - 12.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bartender/Hostess
Juanas Restaurant
10.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Representative
AT&T
07.2023 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Accounting Assistant
World Supermarket
10.2021 - 03.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Bartender
Doble Play Bar
10.2020 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Representative
Assaby Perfume
01.2020 - 10.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased market penetration with introduction of innovative sales tactics.
Hostess
Zutros Restaurant
07.2016 - 04.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Culinary Arts -
Aprende Institute
United StatesManager Food Safety
Orlando, FL2024
Associate Of Business Administration - Business Administration
IGT Instituto Gerencial De Talentos
Venezuela2013
High School Diploma -
Colegio Arauca
Venezuela2011
Skills
- Social media marketing
- Sales presentations
- Competitive analysis
- Data-driven decision making
- Customer service
- Business development and planning
- Business objective analysis
- Sales reporting
- Inventory management
- Time management
- Price structuring
- Brand development
- Staff training and development
- Account management
- Sales targeting
- Digital sales
- Sales coordination
- Direct sales
- Promotional sales events
- Sales process
- New hire onboarding
- Appointment scheduling
- Solution selling
- Reference selling
- Operations management
Certification
Manager Food Safety
Food Handler
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender/Hostess
Juanas Restaurant
10.2023 - 02.2024
Sales Representative
AT&T
07.2023 - 09.2023
Manager of Business Development and Sales
Chiquinquira Latin Food
07.2022 - 12.2024
Accounting Assistant
World Supermarket
10.2021 - 03.2022
Bartender
Doble Play Bar
10.2020 - 09.2021
Sales Representative
Assaby Perfume
01.2020 - 10.2020
Manager's Assistant
Veras Phones
03.2017 - 12.2019
Hostess
Zutros Restaurant
07.2016 - 04.2017
Culinary Arts -
Aprende Institute
Manager Food Safety
Associate Of Business Administration - Business Administration
IGT Instituto Gerencial De Talentos
High School Diploma -
Colegio Arauca
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