Labika Aziz
Joslin Diabetes Center | Harvard Medical School Affiliate
Boston,MA
1
Certification
8
years of professional experience
Resourceful professional with extensive experience in customer-facing roles, adept at managing high volumes of inquiries and administrative tasks with exceptional speed and accuracy. Specialization in effective communication, data entry, and appointment scheduling ensures seamless operational flow and enhanced client satisfaction. Proven track record in problem-solving, time management, and adaptability fosters positive experiences for clients and team members. Committed to improving office processes and creating a welcoming atmosphere while efficiently juggling multiple tasks.
Work History
Administrative Assistant
5 Months- Oversaw scheduling of key appointments and meetings, optimizing calendar management for senior academic and clinical figures. Facilitated seamless conference calls and managed logistics, including venue booking and equipment allocation. Developed comprehensive meeting agendas and curated essential materials to align with strategic objectives. Coordinated travel itineraries, ensuring efficient and effective arrangements for leadership travels.
- Directed the planning and execution of conferences and seminars aligned with departmental goals. Oversaw logistics, including venue selection, registration management, agenda development, and resource allocation.
- Maintains departmental files, records, and databases. Enters information from source documents into computer databases and/or spreadsheets, compiling, printing, and distributing periodic reports, mailing labels, and other information as needed. Maintains department reference library of books, journals, and other materials.
- Monitored and maintained office supply levels, ensuring essential materials were readily available for daily operational needs.
- Achieved effective onboarding of new hires, enhancing team performance and cohesion. Streamlined research lab operations, contributing to increased efficiency and output. Secured timely delivery of medical supplies, supporting uninterrupted lab functions.
Patient Service Representative
2 Years 9 Months- Manage and prioritize incoming calls, emails, and messages from patients, ensuring timely and effective communication and response. Coordinate with healthcare providers to ensure timely and accurate delivery of patient care. Ensure compliance with all HIPAA regulations and patient privacy policies to maintain confidentiality. Assist in the development and implementation of patient education materials and resources to improve patient understanding and engagement in their own healthcare. Assisted with scheduling follow-up appointments according to provider availability. Verified insurance information, collected payments, and scheduled appointments. Assist in the implementation of telemedicine services to improve access to healthcare for patients.
Front Desk/ Receptionist
4 Months- Greet visitors, aides, and staff as soon as they arrive, and connect guests with the appropriate parties. Answer the phone in a timely manner, and direct calls to the correct offices. Complete applications and reports related to residents and visitors. Receive payments from residents and forward them to the accounting department. Deal with complaints or problems and put in work orders for the residents. Schedule and confirm appointments and maintain event calendars. Inform other environmental employees (housekeeping) and the kitchen director of visitors' arrivals or cancellations. Handle incoming and outgoing mail. Update posters around the building to keep residents informed of current and upcoming events.
Service Desk/Customer Service Associate
11 Months- Processed refunds picked online orders for customers, and handled credit card payments. Displayed strong telephone etiquette, effectively handling difficult calls. Handled client inquiries with exceptional professionalism and enthusiasm. Answered questions and informed customers of current sales and promotions. Informed customers about all product lines and services offered by company. Fielded customer complaints and queries, fast-tracking them for problem resolution. Escalated customer concerns, store issues and inventory requirements to supervisors. Cross-trained on cashiers and Pro-desk roles in order to provide skilled back-up for customer-facing teams.
Customer Service Representative
1 Month- An election or political campaign that included calling customers and letting them know about their polling stations. Information about early voting. Answered 100+ inbound calls per day and directed to individuals or departments. The campaign ended after the elections ended.
- Remote
Administrative/Legal Assistant
1 Year 3 Months- Coordinated correspondence between attorneys and engineers for active cases and other matters. Managed high volume of phone calls and coordinated well-organized appointment schedules. Helped draft, edit, and transmit legal documentation such as motions, affidavits, and letters. Managed office scheduling and kept accurate notes on deadlines, motions, and other dates. Handled all telephone calls, meeting plans and conference organization requirements. Scheduled conference calls, depositions, and trials. Prepared folders for more than 500+ legal cases.
Store Manager/ Barista
8 Months- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, and teas. Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system. Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality, and customer satisfaction. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities. Boosted sales by 47%.
Education
Master of Science - Criminal Justice and Political Science
Bachelor of Science - Criminology, Law, And Society
- Concentration: Criminal Justice
- Minor: Intelligence
- Dean’s List x6
- GPA: 3.7 GPA
Associate of Science - Biology
- Vice President of Psychology Club
- Member of Sociology Club
- Member of NSLS (National Society of Leadership and Success)
- Member of Psi Beta (National Honors Society of Psychology)
- Student Life Academic Award for the year 2021-2022
High School Diploma
- NJROTC member (Naval Junior Reserve Officer Training Corps)
- TA for High School administrative office
Skills
Data entry
Customer service
Office administration
Appointment scheduling
Workflow optimization
Phone etiquette
Document filing
Research and Analysis
Administrative support
Clerical support
Computer proficiency
Scheduling and calendar management
Certification
CITI Program
Timeline
Administrative Assistant
Joslin Diabetes Center | Harvard Medical School Affiliate
01.2026 - CurrentRead More
Patient Service Representative
Capital Area Pediatrics
11.2022 - 08.2025Read More
Front Desk/ Receptionist
The Woodlands
06.2022 - 10.2022Read More
Service Desk/Customer Service Associate
Home Depot
03.2021 - 02.2022Read More
Customer Service Representative
Contax360 BPO Solutions
10.2020 - 11.2020Read More
Administrative/Legal Assistant
Ashraf Consulting Engineers, Inc
05.2019 - 08.2020Read More
Store Manager/ Barista
Gloria Jeans Coffee
05.2018 - 01.2019Read More
Charles W Flanagan High School
High School Diploma
Read More
Broward College
Associate of Science from Biology
Read More
Boston University
Master of Science from Criminal Justice and Political Science
Read More
George Mason University
Bachelor of Science from Criminology, Law, And Society
Read More