Labrea Smith
Kalamazoo
Summary
Dynamic Patient Representative with a proven track record at Bronson Methodist Hospital, excelling in customer service and appointment scheduling. Adept at maintaining patient confidentiality while enhancing the patient experience. Recognized for effectively collaborating with medical staff and streamlining processes, ensuring a seamless healthcare journey for all patients.
Overview
7
7
years of professional experience
Work History
Patient Representative
Bronson Methodist Hospital
03.2025 - Current
- Assisted patients in navigating healthcare processes and services
- Provided front-line support for patient inquiries and appointment scheduling
- Maintained accurate patient records and updated information as needed
- Collaborated with medical staff to ensure a seamless patient experience
Assembly Worker
Summit Polymers Inc.
11.2024 - 03.2025
- Operated assembly line machinery to produce high-quality automotive parts.
- Completed quality checks to ensure adherence to product specifications and safety standards.
- Collaborated with team members to streamline assembly processes and improve efficiency.
- Assisted in training new employees on assembly techniques and safety protocols.
Materials Technician
Bronson Methodist Hospital
06.2024 - 03.2025
- Conducted material inspections to ensure compliance with safety and quality standards.
- Operated and maintained equipment for material handling and processing tasks.
- Assisted in inventory management, tracking supplies and materials efficiently.
- Collaborated with team members to streamline workflows and improve operational efficiency.
Environmental Services Housekeeper
Bronson Methodist Hospital
11.2023 - 06.2024
- Trained new team members on proper cleaning techniques and safety procedures.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Environmental Services Housekeeper
Borgess Medical Center
12.2022 - 06.2023
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment such as floor scrubbers and vacuum cleaners efficiently.
- Followed safety protocols to ensure a safe environment for patients and staff.
- Disposed of hazardous waste according to established guidelines and regulations.
Gas Station Clerk
Meijer
10.2022 - 12.2022
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of store and fuel station areas.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Monitored fuel inventory levels, alerting management to low stock situations.
Walmart
Cashier
11.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
McDonald’s
Crew Member
12.2018 - 08.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Gull Lake High School
Richland, MISkills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
Timeline
Patient Representative
Bronson Methodist Hospital
03.2025 - Current
Assembly Worker
Summit Polymers Inc.
11.2024 - 03.2025
Materials Technician
Bronson Methodist Hospital
06.2024 - 03.2025
Environmental Services Housekeeper
Bronson Methodist Hospital
11.2023 - 06.2024
Environmental Services Housekeeper
Borgess Medical Center
12.2022 - 06.2023
Gas Station Clerk
Meijer
10.2022 - 12.2022
Walmart
Cashier
11.2021 - 05.2022
McDonald’s
Crew Member
12.2018 - 08.2021
High School Diploma -
Gull Lake High School
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