LaCarol Jones
Westland,MI
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask. Committed to building and maintaining professional relationships to drive business results and increase profitability. Skilled at delivering exceptional customer experiences, resolving issues efficiently, and ensuring customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Concentrix
04.2015 - 04.2024
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lab Assistant
Detroit Receiving Hospital
07.1999 - 04.2015
- Label and sort tissue samples and specimens
- Load and operate lab testing equipment
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
Education
Associate of Arts -
WCCCD
Detroit, MI12.2019
Skills
- Data Collection
- Written & Reading
- Management
- Help Desk
- Data Entry
- Customer Relations
- Critical Thinking
- Active Listening
Timeline
Customer Service Representative
Concentrix
04.2015 - 04.2024
Lab Assistant
Detroit Receiving Hospital
07.1999 - 04.2015
Associate of Arts -
WCCCD
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