LACEY JOHNSON
Sheridan,CO
Summary
Dynamic restaurant leader with a track record of elevating sales by 40% and customer satisfaction by 15% through targeted marketing and operational improvements. Expertise in managing high-volume environments, driving team performance, and optimizing inventory controls to reduce waste and enhance profitability.
Overview
1
1
Language
10
10
years of professional experience
Work History
General Manager
Marco's Pizza
Denver, CO
04.2025 - Current
- Oversaw daily operations, staffing, scheduling, and service quality, ensuring seamless service in high-volume location.
- Strengthened team performance through targeted coaching and hands-on leadership, fostering accountability and collaboration.
- Maintain food cost controls, inventory accuracy, and waste-reduction processes.
- Support local marketing efforts and community engagement to drive store growth.
General Manager
Papa John's
Denver, CO
10.2024 - 04.2025
- Led daily operations for a25+ person team, enhancing quality and accuracy in delivery.
- Elevated customer satisfaction by 15% by implementing service standards.
- Executed local marketing campaigns, resulting in a 40% sales increase.
- Reduced food waste by 20% with tighter inventory controls and prep management.
General Manager
Taco Bell
Thornton & Denver, CO
10.2021 - 10.2024
- Oversaw two high-volume locations, optimizing operations for 40+ employees and a $1M+ annual budget.
- Executed targeted marketing strategies, driving a 36% increase in sales.
- Improved customer satisfaction scores by 25% through coaching and service improvements.
- Developed and delivered training programs, reducing employee turnover by 24%.
Crew member to General Manager
McDonald's
Atmore, AL
10.2016 - 06.2021
- Oversaw daily operations, scheduling, hiring, and payroll for a high-volume store, ensuring optimal performance.
- Enhanced customer service ratings by 15% through targeted coaching and emphasis on service speed.
- Developed and trained employees to enhance service quality and maintain operational efficiency.
- Promoted four times in under two years due to strong performance and leadership.
- Trained new crew members on procedures and best practices.
- Followed health and safety guidelines while preparing and serving food.
- Operated kitchen equipment to prepare food items efficiently.
- Provided excellent customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
Education
High School Diploma -
Baldwin County High School
Bay Minette, AL01-2018
Skills
- Operational management
- Budget oversight
- Inventory control
- Service quality
- Local marketing
- Customer engagement
- Team performance improvement
- Staff training programs
- Relationship building
Personal Information
- Title: GENERAL MANAGER | MULTI-UNIT FOOD SERVICE LEADERSHIP
- Availability: Willing to Relocate (5–10 miles)
- Work Permit: Authorized to Work in the U.S.
- Visa Status: Authorized to Work in the U.S.
Languages
Spanish
Limited
Timeline
General Manager
Marco's Pizza
04.2025 - Current
General Manager
Papa John's
10.2024 - 04.2025
General Manager
Taco Bell
10.2021 - 10.2024
Crew member to General Manager
McDonald's
10.2016 - 06.2021
High School Diploma -
Baldwin County High School