Lacey Stubbs
Bronson,IA
Summary
I am an ambitious Administrative Assistant equipped to handle many front desk operations including, greeting guests, routing correspondence and solving immediate issues. I am focused on offering outstanding customer service and telephone etiquette. I have worked in a very fast paced and often stressful environment for over 10 years. I am very capable of multi-tasking and meeting difficult challenges as they arise. I have a very positive attitude and work well with others. I am committed to contributing to company growth and establishing a positive work environment.
Overview
17
17
years of professional experience
Work History
Receptionist
Siouxland Animal Hospital
Sioux City, IA
08.2013 - Current
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
Customer Service Representative
Check Into Cash
Sioux City, IA
09.2009 - 04.2013
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Server
Chili's Bar and Grill
Sioux City , IA
06.2007 - 09.2009
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Woodbury Central High School
Moville, IA05-2003
Some College (No Degree) - Communications
Arizona State University
Tempe, AZSkills
- Scheduling
- File Management
- Data Entry
- Clerical Support
- Multi-Line Telephone Systems
- Greeting and Seating Clients
- Basic accounting
- Verbal and written communication
- Multitasking and prioritization
- Positive and professional
Custom
References
Jacey Johnson, DVM 712-899-1497
Deanna Jarvis 712-253-8394
Michele Lewon, PLC 712-259-2235
Timeline
Receptionist
Siouxland Animal Hospital
08.2013 - Current
Customer Service Representative
Check Into Cash
09.2009 - 04.2013
Server
Chili's Bar and Grill
06.2007 - 09.2009
High School Diploma -
Woodbury Central High School
Some College (No Degree) - Communications
Arizona State University
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