Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lacey Valiyev

Customer Service
Rochester,MI

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Waitress

RHSocial
Rochester, MI
06.2023 - 08.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Assistant Manager

Salvation Army Thrift Store
Rochester, MI
11.2022 - 05.2023
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Embrodiery Machine Operator

Mac Keller And Associates
Rochester Hills, MI
04.2017 - 10.2022
  • Operated computerized embroidery machine to complete work to order specification.
  • Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
  • Collaborated with supervisor to obtain special instructions on work patterns and new designs.
  • Determined size and thread requirement to load machine bobbins.
  • Executed installation of embroidery hoops and apparatus to hold fabric tight.
  • Investigated equipment malfunctions to speed repair and maintain production equipment.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Education

High School Diploma -

North Cobb High School
Kennesaw, GA
07.2000 - 07.2000

Skills

Guest relations management

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Accomplishments

I managed the San Bruno Red Robin for three years . They already had the highest sales in the country . My G.M. mentored me and allowed me to take over marketing . We increased our sales by 250,000.00 before the 1st fiscal quarter was finished . I ran the training department , and our team won a maximum efficiency award .

When I managed South Harbor in South San Francisco we went from 10 covers a night to the best new restaurant award from the chamber of commerce , and a two hour wait list .

Timeline

Waitress

RHSocial
06.2023 - 08.2023

Assistant Manager

Salvation Army Thrift Store
11.2022 - 05.2023

Embrodiery Machine Operator

Mac Keller And Associates
04.2017 - 10.2022

High School Diploma -

North Cobb High School
07.2000 - 07.2000

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Lacey ValiyevCustomer Service