Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
Generic

Lacey Vaughan

Citrus Heights,CA

Summary

Experienced with handling customer/patient interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Party City
Citrus Heights, CA
10.2023 - 11.2024
  • Customer Service
  • Front End Supervising
  • Cash Handling
  • Online and In Store Order fulfillment
  • Price integrity
  • Visual Merchandising

Patient Service Representative

Quest Diagnostics
Fair Oaks, CA
01.2019 - 06.2022
  • Patient Services
  • Opening Procedures
  • Co-pay Collections
  • Phlebotomist
  • Insurance Verification
  • Provider Verification
  • Chart Documentation
  • Filing/Records
  • Manifesting
  • Supply Maintenance
  • Safety Enforcement

Support Specialist

Michaels Crafts
3 Locations, CA
11.2007 - 11.2018
  • Customer Service
  • Opening store
  • Balancing Money
  • Bank Deposits
  • Label Maintenance
  • Price integrity
  • Customer Relations
  • Inventory Management
  • Filing/Records
  • Balancing Reports
  • Supply Maintenance
  • Safety Enforcement Team

Phlebotomist

GCAM
Sacramento, CA
09.2015 - 04.2016
  • Donor Identification
  • Skin Preparation
  • SOP Compliance
  • Venipuncture
  • Donor Mentoring
  • PCS2 Monitoring/Operation
  • Equipment Sanitation/Maintenance
  • Chart Documentation
  • Computer Documentation
  • Sample/Unit Labeling
  • Supply Replenishment

Education

Diploma - Medical Office Assistant/Phlebotomy

MTI College
Sacramento, CA
01-2015

Skills

  • Patient Identification
  • Venipuncture
  • HIPAA/PHI
  • Vital signs
  • Bandaging
  • Infection control
  • Specimen Control
  • Medical Control
  • Medical terminology
  • Supply Ordering
  • Quality Control

Qualifications

  • Compassionate
  • Highly Organized
  • Team Player
  • Creative and Driven
  • Patient
  • Communication Skills
  • Self-Motivated
  • Multi-Tasker
  • Dependable

Timeline

Customer Service Representative

Party City
10.2023 - 11.2024

Patient Service Representative

Quest Diagnostics
01.2019 - 06.2022

Phlebotomist

GCAM
09.2015 - 04.2016

Support Specialist

Michaels Crafts
11.2007 - 11.2018

Diploma - Medical Office Assistant/Phlebotomy

MTI College