Microsoft Office Enterprise Edition
Lacie Mabe
Night Auditor
Columbus,GA
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Night Auditor
Residence Inn by Marriott
Columbus, GA
11.2024 - Current
- Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest
- Ensure all guests are checked in/out in a courteous and timely manner
- Review Front Office Log daily and monitor all VIP/Special Guests request
- Must always be aware of current rates, packages, and promotions
- Log and deliver all messages, packages, and mail in a timely professional manner
- Perform, compute, and ensure all tasks/duties on the checklist are completed in a timely manner
- Run room status reports and relay necessary information to affected departments
- Comply with standards/regulations to encourage safe and efficient hotel operation
- Assist with training/cross training for new hires and current employees
- Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag
- Participate in day-to-day operations and establish a pleasant relationship with staff
- Attend/Participate in all meetings and training required by management
- Perform other duties as assigned by management
Program Manager I
SC Department of Administration
Columbia, SC
10.2008 - 01.2021
- Streamline business processing in SAP for 75+ state agencies for the state of South Carolina converting manual processes from their legacy systems into the South Carolina Enterprise Information System (SCEIS) system, which is now the Book of Record for the state of South Carolina
- Served as subject matter expert (SME) for the Accounts Receivables and cash processing in the SCEIS system, the enhanced version of SAP for South Carolina, making customizations and enhancements with other team members creating the South Carolina Enterprise Information System
- Received, documented, researched, and resolved reported issues through the CA Service Desk ticketing system
- Created, adjusted, and trained state employees on how to enter Accounts Receivables and cash processing in the SCEIS system
- Worked with, utilized, and trained state employees on how to use the OnBase Imaging software during day-to-day business processing
- Created, used, made improvements to, and trained employees to use testing scripts ensuring various scenarios are included within the scripts for testing for seamless functionality in the system following updates, enhancements, year-end processing in multiple environments ensuring minimal issues prior to loading any changes and/or enhancements into the production environment for end user processing
- Utilized effective communication with other team members to ensure any changes and/or enhancements work within their departments, as finance is typically the last area before payments are released for payment
Summary
Welcoming Night Auditor with over 20 years of experience in customer service and financial reconciliation. Skilled at completing financial tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Education
Associate of Science - Business Administration/Management
Southern Wesleyan University
Central, SC 04.2007 - 11.2009
Skills
- Registration processing
- Balance reporting
- Clerical duties
- Tracking expenses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancement401k matchHealthcare benefitsWork-life balancePersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offQuote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Software
SAP FICO ERP
CA Service Desk
Oracle
OnBase
Blackboard
Business Objects Reporting
Business Warehouse Reporting
Interests
Reading
Puzzles
Painting
Hiking
Spending time with friends & family
Cookouts/Bar-b-ques
Websites
Timeline
Night Auditor
Residence Inn by Marriott
11.2024 - Current
Program Manager I
SC Department of Administration
10.2008 - 01.2021
Associate of Science - Business Administration/Management
Southern Wesleyan University
04.2007 - 11.2009
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