Lacy Arnold
Waterloo,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Rental Refresh Services
Greenwood, SC
01.2024 - Current
- Coordinated special projects and managed schedules.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Customer Service Advocate
Blue Cross Blue Shield of NC
Remote
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Customer Relations Representative
Alorica (WV Unemployment Project)
Remote, IN
05.2020 - 05.2021
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Logged call information and solutions provided into internal database.
Patient Registration Coordinator
Surgery Center of the Lakelands
Greenwood, SC
08.2016 - 05.2020
- Improved patient registration process by streamlining data entry and reducing wait times.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
Customer Service Representative
Jackson & Perkins Co.
Hodges, SC
11.2010 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science -
Piedmont Technical College
Greenwood, SC08-2023
Certification
SC Property & Casualty Producer License
Timeline
Office Manager
Rental Refresh Services
01.2024 - Current
Customer Service Advocate
Blue Cross Blue Shield of NC
08.2021 - Current
Customer Relations Representative
Alorica (WV Unemployment Project)
05.2020 - 05.2021
Patient Registration Coordinator
Surgery Center of the Lakelands
08.2016 - 05.2020
Customer Service Representative
Jackson & Perkins Co.
11.2010 - 12.2018
Associate of Science -
Piedmont Technical College
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