Lacy Emmons
Saginaw,MI
Summary
Driven and accomplished professional with over 25 years of management experience, including a pivotal role at Covenant Healthcare. Excelled in patient charting and office management, demonstrating a positive attitude and a dedicated team player ethos. Achieved significant improvements in data accuracy and patient care coordination, leveraging strong time management and verbal communication skills.
Overview
5
5
years of professional experience
Work History
Clerical Associate
Covenant Center for the Heart
Saginaw, MI
07.2023 - Current
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining patients charts, discharges, unit charge entrys,
- Making sure patients are transported to procedures on time.
- Preparation of next days daily procedures of all patients. Making sure all of their information is correct, orders are correct printed, signed,and in the chart. Organized by time of arrival
- Making sure all patients are discharged from the computer as they are done with their procedures. Breaking down of each of their charts seeing that they are broken down properly. So chart can go down to HMI
- Working with outside offices to get MRI w/Anes & CTA orders filled out properly and signed by the ordering procedures for the procedures to be done through covenant and staying up on them to make sure they are returned to us in a timely manner so the patient can have their procedure done on time.
- Working With our IR team daily to know who are radiologists are for the day so my team of nurses are knowledgeable as to whom they can contact for the day if needed.
- And honestly what ever else in between that is thrown your way through out the day. Which is something daily! Multitasking is key!
NCA/Phlebotomist
Covenant Healthcare
Saginaw, MI
02.2021 - 07.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust
- Reviewed patient records for accuracy and completeness.
- Took patients vitals, blood pressure, temperature, checked sites from procedure areas.
- Helped admit patients/discharge patients
- I was certified in pulling sheaths out of our cardiac patients.
HUC
Covenant
Covenant Healthcare
09.2019 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Took care of daily unit patient kitchen supply needs
- Printed out our teams daily schedule and had it ready for the charge nurse for shift change.
- Had a list of all on call physicians on hand if doctors or nurses needed you to call for them
- Make sure the unit ran smoothly. Directed family members what rooms they were looking for or any information they may need at the time.
- Answered all calls. Covered other units if needed at times.
Skills
- Data Entry
- Positive Attitude
- Customer Service
- Time Management
- Dedicated Team Player
- Verbal Communication
- Patient Charting
- Prioritizing Work
- Professional and mature
- Office Management
- Medical Terminology
- Multi-line phone proficiency
- Clerical Support
- Reception duties
- Task Delegation
- Typing Speed 40 wpm
- 25 yrs in Management
- Payroll
- Hiring/Training
Timeline
Clerical Associate
Covenant Center for the Heart
07.2023 - Current
NCA/Phlebotomist
Covenant Healthcare
02.2021 - 07.2023
HUC
Covenant
09.2019 - 02.2021