Lacy Hall
Clarksville,TN
Summary
Accomplished professional with extensive experience in account management and talent acquisition. Demonstrated ability to create customized strategies that improve client outcomes and facilitate cross-functional collaboration. Committed to enhancing client satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Strategic Account Manager
Corpay Solutions
12.2022 - 03.2026
- Developed strategic account plans to enhance client relationships and drive revenue growth. (Actively managed 240+ Enterprise accounts)
- Mentored junior account managers, providing guidance on best practices in account management and customer engagement.
- Streamlined processes for onboarding new clients, reducing transition time and enhancing overall client satisfaction.
- Served as the primary point of contact for all account-related matters, building trust with key decision-makers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Wellness Call Check-In's (weekly, bi-weekly, monthly, and quarterly)
Talent Acquisition Partner
Corpay Solutions
10.2021 - 12.2022
- Led full-cycle recruitment processes, enhancing candidate experience and engagement.
- Utilized applicant tracking systems to streamline hiring workflows and improve efficiency.
- Facilitated onboarding processes, ensuring smooth transitions for new hires into company culture.
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Conducted 20–30 candidate screenings and interviews per day, assessing qualifications, cultural fit, and role alignment while maintaining a consistent, high‑quality evaluation process.
VIP BP Jobber
Corpay Solutions
09.2021 - 10.2022
- Worked effectively in fast-paced environments.
- Managed high-end BP VIP Fuel Card Accounts along with Sales. (over 200 accounts)
- Proactively provided support for payments, online access, card maintenance, reporting, and more.
Fleet Advisor/ Trainer
Corpay Solutions
08.2019 - 09.2022
- Developed training materials for onboarding new staff, enhancing team productivity and knowledge retention.
- Outbound/Inbound Calls. Approx. 100+
- Retention.
Customer Service Representative
Corpay Solutions
05.2019 - 08.2019
- Provided exceptional customer support through phone and email, resolving inquiries efficiently.
- Assisted customers with account management and transaction processing, ensuring accuracy and timeliness.
- 80+ Inbound Calls/Daily.
Education
High School Diploma -
Stratford Comprehensive High School
Nashville05.2010
Skills
- CRM software proficiency
- Upselling and cross selling
- Client relationship building
- Pipeline management
- Account servicing
- Client onboarding
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
Timeline
Strategic Account Manager
Corpay Solutions
12.2022 - 03.2026
Talent Acquisition Partner
Corpay Solutions
10.2021 - 12.2022
VIP BP Jobber
Corpay Solutions
09.2021 - 10.2022
Fleet Advisor/ Trainer
Corpay Solutions
08.2019 - 09.2022
Customer Service Representative
Corpay Solutions
05.2019 - 08.2019
High School Diploma -
Stratford Comprehensive High School