La' Don Wright
Dallas,TX
Summary
Resourceful Shipping and Receiving Coordinator able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
26
26
years of professional experience
Work History
Warehouse Associate
Dallas Independent School District, DISD
Dallas, TX
08.2007 - Current
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Used forklifts and pallet jacks to relocate products
- Listened closely during team meetings to gain a complete understanding of duties required for each shift, completing priority tasks first
- Verified quantity and description of materials received by checking merchandise against packing list
- Supervised warehouse operations, including shipping and receiving, distribution, and workplace safety
- Maintained high levels of accuracy in daily operations
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Used warehouse management software to reconcile daily inventory
- Assembled and filled more than 200 shipments per day and prepared all shipping documentation
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Supported production workers in meeting goals without compromising safety and compliance.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and handling operations.
Customer Service Supervisor
Circuit City Corporate
Cedar Hill, TX
04.2006 - 08.2007
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Security Officer
Texas Scottish Rite Hospital For Children
Dallas, TX
06.2005 - 04.2006
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Authorized entrance papers and granted or denied entrance to building.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Senior Sales Manager
Magnolia Home Theater
Dallas, TX
03.2004 - 06.2005
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services
- Effectively presented information to customers and responded to questions
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans
- Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Reduced costs 10% through client and distributor price negotiations
- Increased revenue by 20% by working closely with 25 key vendors.
Navy Petty Officer 2nd Class
United States Navy, USN
Norfolk, VA
01.1996 - 03.2004
- Mentored and supervised 30 personnel within our unit, providing positive guidance for professional and personal development
- Trained 12 junior enlisted officers to develop officers into future leaders
- Directed safe and secure operations of over $130,000,000 worth of government property, resulting in no loss of equipment or negative incidents
- Examined ordnance for defects or issues, reported problems quickly, and maintained high levels of accuracy
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery
- Tested and assembled more than $21,111,700 in ordnance and armament weapons support equipment gear per month while deployed aboard USS Theodore Roosevelt (CVN-71)
- Located and investigated production concerns and helped management implement corrective actions.
Education
Bachelor of Arts - Business, Sociology, Social Science, And History
University of North Texas At Dallas
Dallas, TX08.2021
Associate of Arts - Teaching
Mountain View College
Dallas, TX08.2019
High School Diploma -
WT White High School
Dallas, TX06.1995
Skills
- Data Entry
- Customer Service
- Stocking and Replenishing
- Proficient in Microsoft Office
- Inventory Recordkeeping
- Verbal and Written Communication
- Attention to Detail
- Decision Making
- Critical Thinking
- Staff Training
- Generating Reports and Spreadsheets
- Goal Setting and Prioritization
Accomplishments
- Dallas Independent School District Service Center I Employee of the Month March 2011, February 2012, and August 2014,
- Dallas Independent School District Employee of the Year for 2014
- Supervised team of 30+ staff members.
- Resolved product issue through consumer testing.
Affiliations
Knights of Columbus Chapter #8157, Duncanville, TX
Timeline
Warehouse Associate
Dallas Independent School District, DISD
08.2007 - Current
Customer Service Supervisor
Circuit City Corporate
04.2006 - 08.2007
Security Officer
Texas Scottish Rite Hospital For Children
06.2005 - 04.2006
Senior Sales Manager
Magnolia Home Theater
03.2004 - 06.2005
Navy Petty Officer 2nd Class
United States Navy, USN
01.1996 - 03.2004
Bachelor of Arts - Business, Sociology, Social Science, And History
University of North Texas At Dallas
Associate of Arts - Teaching
Mountain View College
High School Diploma -
WT White High School