Laila Bastani
Server
Phoenix,AZ
Summary
Dependable server with 23 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
24
24
years of professional experience
Work History
Server
St. Francis Restaurant
Phoenix, AZ
08.2020 - 01.2021
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Server
SSP America
Phoenix, AZ
11.2019 - 07.2020
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server Trainer
Yard House
Scottsdale , AZ
04.2014 - 11.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Provided continuous evaluation and feedback to server employees.
Customer Service Representative
Willis Towers Watson
Tempe, AZ
07.2017 - 12.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Contributed to company achieving and holding industry-leading customer service ratings.
Service Manager
Max's Brick Oven Cafe
Paducah, KY
03.1998 - 01.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - Culinary Arts
Sullivan University
Louisville, KYNo Degree - Criminal Justice
Murray State University
Murray, KYWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Guest relations management
Team member training
Employee Mentoring
Restaurant procedures knowledge
Creative problem solving
Complaint resolution
Calm disposition
Customer Relationship Management
Timeline
Server
St. Francis Restaurant
08.2020 - 01.2021
Server
SSP America
11.2019 - 07.2020
Customer Service Representative
Willis Towers Watson
07.2017 - 12.2017
Server Trainer
Yard House
04.2014 - 11.2019
Service Manager
Max's Brick Oven Cafe
03.1998 - 01.2015
No Degree - Criminal Justice
Murray State University
No Degree - Culinary Arts
Sullivan University