Laila Gantt
Keller,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Whataburger. Excelled in cash handling and conflict resolution, achieving high accuracy levels. Known for exceptional organizational abilities and a strong work ethic, consistently meeting business needs through flexibility and reliability. With a strong work ethic, a proven ability to meet deadlines, and a collaborative mindset i am very confident in my ability to contribute effectively to your team. I am eager to bring my dedication to help achieve the company’s objectives.
Overview
3
3
years of professional experience
Work History
Cashier
Whataburger
06.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
07.2022 - 01.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Restaurant Hostess
Chuys
02.2021 - 12.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Timbercreek Highschool
Fort Worth, TX05.2024
Skills
- Customer Assistance
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Patience and Empathy
- Customer service excellence
- Reliability and punctuality
- Organizational abilities
- Basic Math Competence
- Conflict Resolution
- Issue Resolution
Timeline
Cashier
Whataburger
06.2023 - 01.2024
Cashier
Walmart
07.2022 - 01.2024
Restaurant Hostess
Chuys
02.2021 - 12.2021
Timbercreek Highschool