Lailani Nava
Whittier,CA
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Motivated waitress with experience successfully serving customers in busy, family dining restaurants. Recognized for increasing guest check averages by promoting appetizers, specialty items and drink selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Overview
2
2
years of professional experience
1
1
SERV safe certified
2
2
years of post-secondary education
Work History
Server
Steak Corral Restaurants
Whittier
03.2021 - 03.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
- Served beverages and offered refills.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Skilled at working independently and collaboratively in a team environment.
Sales Representative
Ulta Salon And Cosmetics
Whittier, CA
08.2021 - 11.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Expanded customer base and boosted profit within product line.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Server
Norms Restaurants
Whittier, CA
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
Server
Synn Gentlemens Club
City of Industry, CA
06.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
Server
Kitakata Ramen Ban Nai
Buena Park, CA
06.2023 - 07.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree -
08.2021 - Current
High School Diploma -
08.2017 - 06.2021
Skills
- Menu Recommendations
- Staff Training
- Warm and Friendly
- Menu Memorization and Presentation
- Able to Lift 30 Pounds
- Order Accuracy and Delivery
- Upselling and Cross Selling
- Verbal and Written Communication
- High Energy and Stamina
- Multitasking and Prioritization
- Team Leadership
- Food Preparation and Safety
- ServSafe Certified
- Adaptable and Flexible
- Decision Making
- Valid Food Handlers Certification
- Stocking and Replenishing
- Greet Guests
- Server Training
- Cash Register Operations
- Speaking
- Persuasion
Accomplishments
Graduated with a 3.5 gpa average in high school.
Achieved my drivers permit and drivers license on the first attempt.
Performed my first modeling shoot to promote a new clothing boutique
Certification
bilingual certification in spanish
Serv Safe certified
valid drivers license
Languages
Spanish
Full Professional
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server - Synn Gentlemens Club
06.2023 - Current
Server - Kitakata Ramen Ban Nai
06.2023 - 07.2023
Server - Norms Restaurants
04.2022 - Current
California State University - Los Angeles - No Degree,
08.2021 - Current
Sales Representative - Ulta Salon And Cosmetics
08.2021 - 11.2021
Server - Steak Corral Restaurants
03.2021 - 03.2022
Santa Fe High School - High School Diploma,
08.2017 - 06.2021
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