Lakeitha Whicker
Casa Grande ,AZ
Summary
Accomplished Administrator with a proven track record at Mattress Firm, adept in office administration and employee supervision. Spearheaded project plans, enhancing document management systems and driving product improvements based on customer feedback. Excelled in team leadership, significantly boosting performance metrics and fostering substantial business growth through strategic operational initiatives.
Overview
12
12
years of professional experience
Work History
Administrator
Mattress Firm
10.2015 - 10.2022
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Co-Owner
Pazzazz Cleaning
01.2011 - 11.2016
- Established foundational processes for business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Manager
Five Star Ford
01.2014 - 10.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Northside High (HS) Diploma May 2013
Warner Robins, GAGMC Pending B.S. Human Services
Skills
- Employee Supervision
- Office Administration
- Information Management
- Timesheet Processing
- Events Coordination
- Customer Service
Timeline
Administrator
Mattress Firm
10.2015 - 10.2022
Sales Manager
Five Star Ford
01.2014 - 10.2015
Co-Owner
Pazzazz Cleaning
01.2011 - 11.2016
Northside High (HS) Diploma May 2013
GMC Pending B.S. Human Services
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