Summary
Overview
Work History
Education
Skills
Websites
Activities
Timeline
Generic

Lakesha Lafayette

Houston

Summary

Experienced professional with a strong background in customer service, troubleshooting, and sales. Seeking a Customer Service Representative role. Demonstrated success in effectively managing online banking and fraud issues at US Bank. Skilled in communication and problem-solving, honed through diverse roles including customer service and team leadership at Reliant Energy. Eager to leverage expertise to provide exceptional service and contribute to the success of a new organization.

Overview

13
13
years of professional experience

Work History

CSR

Elevance Health
08.2023 - Current
  • Managed numerous claim submissions diligently.
  • Handled complex grievance and appeal cases effectively.
  • Enhanced effectiveness of the current benefit offerings.
  • Coordinated enrollment activities efficiently.

CSR

U.S. Bank
04.2022 - 05.2023
  • Addressed and resolved fraudulent transaction disputes.
  • Resolved client inquiries promptly.
  • Processed claims disputes.
  • Communicated effectively via chat.

CSR

CVS Specialty Pharmacy
10.2021 - 04.2022
  • Ensured timely and efficient scheduling of deliveries.
  • Ensured timely filling and delivery of prescriptions in compliance with regulations.
  • Managed and resolved customer inquiries through chat.

TEAM LEADER

RELIANT ENERGY
01.2015 - 02.2017
  • Directed and coached employees in sales and marketing of Reliant Energy.
  • Selected and organized territory.
  • Conducted applicant interviews.
  • Coordinated onboarding programs for newly hired personnel.

SALES REPRESENTATIVE

ENTRUST ENERGY
05.2012 - 01.2015
  • Facilitated sales for entrust energy.
  • Assigned territories for agents to canvass.
  • Develop teams and prepare staff.

Education

Medical ASSISTANT CCMA -

Remington College
05.2018

Skills

  • Phlebotomy
  • Vitals
  • Clerical Skills
  • Clinical Skills
  • Administering Medications

Activities

  • Volunteered at the VA Clinic
  • Volunteered for community service for Habitat Humanity Group
  • National Technical Honor Society

Timeline

CSR

Elevance Health
08.2023 - Current

CSR

U.S. Bank
04.2022 - 05.2023

CSR

CVS Specialty Pharmacy
10.2021 - 04.2022

TEAM LEADER

RELIANT ENERGY
01.2015 - 02.2017

SALES REPRESENTATIVE

ENTRUST ENERGY
05.2012 - 01.2015

Medical ASSISTANT CCMA -

Remington College

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Lakesha Lafayette