Lakesha Value
Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Systemedic
Little Rock, AR
04.2018 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff..
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant
The Church At Rock Creek
Little Rock, AR
11.2011 - 05.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Customer Service Representative
Essick Air Cooling systems
Little Rock, AR
06.2007 - 06.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - General Studies
Pulaski Technical College
North Little Rock, AR01-2010
Skills
- Data Entry
- Clerical Support
- Office Administration
- File Organization
- Certified Microsoft Office Specialist
- Multi-Task Management
Timeline
Administrative Assistant
Systemedic
04.2018 - Current
Administrative Assistant
The Church At Rock Creek
11.2011 - 05.2017
Customer Service Representative
Essick Air Cooling systems
06.2007 - 06.2012
Associate of Arts - General Studies
Pulaski Technical College
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