Lakeva Whaley
Santee,SC
Summary
Versatile and results-oriented professional with a track record of enhancing operational efficiency and customer satisfaction at Flying J Travel Center. Expert in health and safety compliance and motivational leadership, demonstrated through improved team performance and customer service standards. Skilled in forklift operation and team collaboration, consistently exceeding employer expectations without compromising safety or quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Flying J Travel Center
St. George, SC
02.2024 - Current
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Monitored employee performance and provided feedback for improvement.
- Handled customer inquiries in a timely manner while providing accurate information.
- Trained new employees on company policies, operational procedures, and customer service standards.
Line Loader
OPS Staffing
Summerville, SC
06.2022 - 11.2023
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed products in rail carts for further processing, inspecting and shipping.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Assistant Manager
Pizza Hut
03.2020 - 11.2020
- Ensured compliance with safety regulations and company policies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
House Keeper
Wyndham Destinations
Santee, SC
11.2019 - 06.2020
- Ensured that all health standards were met during
- Communicated with customers about requests for additional supplies or cleaning services.
- Sorted and counted linens and organized in storage areas.
- Maintained and organized cleaning supplies stock.
Forklift Operator
GEODIS Logistics, LLC
Santee, SC
10.2018 - 04.2020
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Counted number of coffee Bean Bags in loading docks to confirm proper completion of work orders.
- Verified accuracy of shipping documents against product received.
- Followed organizational procedures to stack and store Coffee Bean Bags on correct stack pallets 12, recieve, ship holds and warehouses.
Education
GED -
OC TECH
Orangeburg, SC05-2010
Some College (No Degree) -
OC Tech
Orangeburg, SCSkills
- Customer service
- Assistant Manager
- Shift Leader
- Forklift
- Supervising
- Restaurant
- Motivational leadership
- Team collaboration and leadership
- Cash handling
- POS system operation
- Staff education and training
- Material packaging
- Shipping documentation
- Shipping and receiving expert
- Heavy lifting
- Equipment inspections
- Cleaning techniques
- Deep cleaning
- Hardworking
- Health and safety compliance
Certification
Forklift Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: A Real Hard Determine Worker
Timeline
Shift Leader
Flying J Travel Center
02.2024 - Current
Line Loader
OPS Staffing
06.2022 - 11.2023
Assistant Manager
Pizza Hut
03.2020 - 11.2020
House Keeper
Wyndham Destinations
11.2019 - 06.2020
Forklift Operator
GEODIS Logistics, LLC
10.2018 - 04.2020
GED -
OC TECH
Some College (No Degree) -
OC Tech