Lakia Taylor
Talladega,AL
Summary
Strong team leader with commended retail and medical experience. Display a customer centered philosophy and train employees to achieve the same mindset while taking care of patients. Perform administrative and clinical tasks to keep the clinic of health practitioners running smoothly. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
7
7
years of professional experience
Work History
Medical Assistant
complete health urgent care
Pell City, AL
11.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant/Clinic Manager
Mainstreet Family Care
03.2021 - 11.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Training more than 10 medical assistants, I was offered the promotion of Clinical Manager
- My duty is to manage medical assistants and nurse practitioners
- Make schedules, set up interviews for new hires
- Schedule orientation and training classes when hired
- Use the DWP system for writing up disciplinary action
- Train medical assistants in how to perform drug tests and DOT physicals
- Audit charts, troubleshoot issues within the facility
- Approve timecards, PTO, mileage and raises as needed.
Business Development Center/Sales Consultant Representative
Tony Serra Ford
Sylacauga, Al
06.2017 - 10.2019
- Meet and greet customers, to get them in the best vehicle that fits their wants and needs
- Call customers daily and analyze their information in the computer database
- Demonstrate a vehicle from front to back to make sure the customer understands the product knowledge and safety of the vehicle
- Take credit application to see if the customer qualifies for the car they desire
- Deliver the car after we sell it, by showing them how to work all the features.
Education
Certificate in Department of Transportation -
12.2027
Associate in Business Management -
University of Phoenix-online Campus
01.2017
Certification in Therapeutic Massage -
Harry M. Ayers/Gadsden State Community College
01.2003
Skills
- Data Entry
- Payment Collection
- HIPAA Compliance
- Medical Terminology
- Phlebotomy
- Inventory Management
- Patient Scheduling
- Customer Service
- Account Management
- Lab equipment setup
- Insurance Verification
- Specimens collection and processing
- Pulmonary function tests (PFTs)
- Electrocardiography (EKG)
- Patient Care Coordination
- Medical Equipment Operation
- Preparing specimens and samples
- Restocking lab supplies
- Staff Scheduling
- Strategic Planning
- Supervisory Experience
- Clinical Leadership
- Advocacy and Counseling
- Claims Handling
- Clinical safety
- Unit Administration
- Administrative Oversight
- Staff Guidance
- Improving clinical quality outcomes
- Training and mentoring
- Team Management
- Addressing questions and concerns
- Marketing
- Payroll Administration
- Onboarding and coaching
- Team Meetings
References
References available upon request.
Timeline
Medical Assistant
complete health urgent care
11.2023 - Current
Medical Assistant/Clinic Manager
Mainstreet Family Care
03.2021 - 11.2023
Business Development Center/Sales Consultant Representative
Tony Serra Ford
06.2017 - 10.2019
Certificate in Department of Transportation -
Associate in Business Management -
University of Phoenix-online Campus
Certification in Therapeutic Massage -
Harry M. Ayers/Gadsden State Community College