Lakota Wickline
Lewisburg,WV
Summary
Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, insurance verification and authorizations. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Greenbrier Valley Physical Therapy
05.2023 - 04.2024
- Manage day-to-day operations of the office, such as answering phone calls and emails, filing paperwork and posting patient payments
- Update patient demographics in EMR system
- Schedule referrals for Physical Therapy, Speech Therapy, Occupational Therapy and Orthotic appointments
- Handle all incoming/outgoing mail for the office
- Answer patient questions about insurance/billing
- Verify insurance benefits
- Interview potential job candidates and train front office new hired employees
Patient Care Coordinator
Next Level Hearing
02.2022 - 05.2023
- Manage all incoming calls and emails
- Perform general office duties such as filing documents, photocopying materials and faxing
- Schedule, reschedule and confirm patient appointments
- Clean and maintain hearing equipment and instruments
- Send hearing aid repairs out to specified manufacturer
- Call various insurance companies to verify Hearing Aid benefits
Receptionist
Dermatology Centers Inc.
Ronceverte, West Virginia
05.2017 - 09.2021
- Manage front desk operations including check-in and check-out, scheduling and confirming appointments
- Answer incoming calls promptly and professionally, while managing multiple lines at once
- Preparing patient charts for upcoming appointments with correct paperwork
- Process patient payments
- Maintain various office and program records
Education
High School Diploma -
Richwood High School
Skills
- Office Management
- Customer Service
- Multi-Tasking
- Organization
Timeline
Patient Coordinator
Greenbrier Valley Physical Therapy
05.2023 - 04.2024
Patient Care Coordinator
Next Level Hearing
02.2022 - 05.2023
Receptionist
Dermatology Centers Inc.
05.2017 - 09.2021
High School Diploma -
Richwood High School