Lakyla Robinson
DeKalb,IL
Overview
7
7
years of professional experience
Work History
Shift Leader
Tacoverse
DeKalb, Illinois
04.2026 - 07.2026
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on customer service standards and food safety protocols.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Implemented procedures for food preparation and handling to ensure compliance.
- Uphold company standards and compliance requirements for operations.
- Upheld company standards and compliance requirements for operations.
- Scheduled staff shifts, considering peak times and individual availability.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Managed inventory levels by monitoring stock levels and ordering supplies to maintain stock availability.
- Counted cash and balanced registers at the end of each shift to ensure accurate financial records.
- Delegated work to staff, setting priorities and goals.
Shift Leader
Wendy's
DeKalb, Illinois
03.2026 - 06.2026
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on customer service standards and food safety protocols.
- Coordinated daily tasks among staff to optimize workflow during peak hours.
- Implemented procedures for food preparation and handling to ensure compliance.
- Conducted regular quality checks on food items for freshness and presentation.
- Maintained cleanliness and organization of the dining area for a welcoming environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Interviewer
Northern Illinois University
DeKalb, Illinois
08.2025 - 03.2026
- Conducted structured interviews with diverse candidates for academic programs.
- Evaluated candidate responses to assess qualifications and fit for roles.
- Recorded and analyzed interview data to support hiring decisions.
- Delivered constructive feedback to candidates on interview performance, outlining next steps for improvement.
- Evaluated resumes and applications to identify suitable candidates for interviews.
- Conducted assessments of potential participants to determine eligibility for academic programs.
- Maintained confidentiality of candidate information throughout the process.
- Provided feedback to candidates after their interviews were complete.
- Input participant information into electronic databases to maintain accurate records.
- Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
- Assisted individuals through application process, ensuring accurate completion of required documentation.
Warehouse Operative
Amazon
DeKalb, Illinois
08.2024 - 03.2025
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Received, sorted and stored incoming inventory items according to established guidelines.
- Conducted quality checks on products to ensure compliance with standards.
- Collaborated with team members to streamline packing processes.
- Utilized handheld scanners for accurate tracking of merchandise locations.
- Utilized scanners and RF devices for tracking purposes.
- Followed safety protocols to maintain a secure work environment.
- Assisted in maintaining cleanliness and organization of the warehouse space.
- Attended training sessions focused on equipment operation and safety procedures.
Patient Safety Assistant
Mount Sinai Hospital
Chicago, USA
03.2024 - 05.2024
- Documented patients' status every 15 minutes to track health changes.
- Monitored patients overnight to ensure safety and well-being.
- Maintained composure and engaged positively with rowdy patients to de-escalate situations.
- Provided support to patients with daily needs in a healthcare setting.
Cashier
Love's Travel Stop
Lafayette, USA
02.2023 - 05.2023
- Processed orders at drive through and counter, ensuring accuracy and timely service.
- Executed preparation and packaging of customer orders, enhancing customer satisfaction through efficiency.
- Maintained cleanliness of store by sweeping, mopping, and washing dishes, contributing to a welcoming environment.
- Prepared for dining area opening and closing, by restocking and cleaning.
Cashier
Popeyes
Chicago, USA
04.2022 - 06.2022
- Managed drive-through service window, ensuring prompt and accurate customer order processing.
- Prepared food consistently, maintaining quality standards and adhering to service timelines.
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for customer satisfaction.
- Assisted customers with product inquiries and provided recommendations.
Cashier & Stocker
Burlington
Lafayette, USA
09.2021 - 11.2021
- Processed customer transactions efficiently, ensuring accurate cash management.
- Resolved customer questions and concerns to enhance satisfaction.
- Patiently provided customer service.
- Arranged merchandise displays to enhance store layout and improve customer access.
- Maintained a neat and tidy work area.
Crew Member
Taco Bell
Lafayette, USA
05.2021 - 06.2021
- Delivered friendly, welcoming customer service to enhance customer experience.
- Ensured timely service of hot food to meet customer expectations.
- Maintained high hygiene standards by cleaning kitchen, lobby, and restrooms regularly.
Hostess
Grindstone Charleys
Lafayette, USA
08.2020 - 11.2020
- Fulfilled food orders and special requests, contributing to a positive dining experience.
- Delivered foods and beverages to tables promptly, maintaining service quality.
- Recorded customer orders accurately, ensuring all questions were addressed for satisfaction.
Cashier & Stocker
Dans Soul Food Restaurant
Chicago, USA
01.2020 - 03.2020
- Processed transactions and collected payments to facilitate smooth service.
- Maintained supply inventory to support operational efficiency.
- Kept restaurant organized and clean for positive customer experience.
- Identified and addressed customer needs for improved service.
Education
High School Diploma -
Academy of Scholastic Achievement
Chicago, Illinois06-2022
Some College (No Degree) - Medical Assistant
South University
On-line08-2026
Skills
- Customer service
- Inventory management
- Leadership
- Team leadership
- Staff supervision
- Assigning work
- Time management
- Shift paperwork completion
- Policy and procedure enforcement
- Retail
- Strong verbal and written communication
- Verbal and written communication
- Team supervision
- Patient care
Timeline
Shift Leader
Tacoverse
04.2026 - 07.2026
Shift Leader
Wendy's
03.2026 - 06.2026
Interviewer
Northern Illinois University
08.2025 - 03.2026
Warehouse Operative
Amazon
08.2024 - 03.2025
Patient Safety Assistant
Mount Sinai Hospital
03.2024 - 05.2024
Cashier
Love's Travel Stop
02.2023 - 05.2023
Cashier
Popeyes
04.2022 - 06.2022
Cashier & Stocker
Burlington
09.2021 - 11.2021
Crew Member
Taco Bell
05.2021 - 06.2021
Hostess
Grindstone Charleys
08.2020 - 11.2020
Cashier & Stocker
Dans Soul Food Restaurant
01.2020 - 03.2020
High School Diploma -
Academy of Scholastic Achievement
Some College (No Degree) - Medical Assistant
South University