Mickayla Lall
Brooklyn,NY
Summary
Professional medical receptionist with experience in healthcare settings, skilled in patient intake, scheduling, insurance verification, and EHR management. Strong understanding of medical office procedures, HIPAA compliance, and maintaining accurate patient records. Known for providing compassionate and organized front desk support to enhance patient care and clinic efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Pediatric Of Central Florida
Kissimmee, Florida
04.2025 - 12.2025
- Managed phone calls to schedule appointments and confirm visits, enhancing patient experience and clinic organization.
- Greeted patients and efficiently checked in for appointments, ensuring a smooth start to their visit.
- Verified insurance eligibility and collected co-pays accurately.
- Handled medical billing inquiries and promptly resolved payment issues, improving patient satisfaction and financial accuracy.
Medical Receptionist
CamKids Pediatrics
Brooklyn, New York
11.2024 - 12.2025
- Scheduled appointments for well-child visits, sick visits, immunizations, and follow-ups.
- Verified insurance and demographic details during patient check-in and check-out to ensure accurate records.
- Coordinated with medical staff to streamline patient flow and enhance service delivery.
- Assisted parents with inquiries and appointment logistics, ensuring smooth communication and support.
- Maintained a clean, organized, and child friendly front desk environment.
Medical Receptionist Supervisor
Brooklyn Family Medical
Brooklyn, New York
07.2022 - 04.2025
- Led receptionist team by providing training, guidance, and performance feedback.
- Managed phone communications and scheduled appointments to optimize next-day patient flow.
- Monitored patient check-in and check-out processes to ensure accuracy and efficiency.
- Addressed medical billing inquiries to ensure timely resolution of patient concerns.
- Processed specialist care referrals based on physician or patient requests.
- Coordinated patient transportation logistics to ensure timely arrival for appointments.
- Maintained office supplies inventory and ordered materials.
Medical Receptionist
The Dermatology Specialist
Brooklyn, New York
11.2022 - 01.2024
- Greeted patients and streamlined check-in and check-out processes for efficient patient flow.
- Verified insurance eligibility to ensure accurate billing.
- Managed high volume phone lines, providing timely responses to patient inquiries about treatments and skincare products.
- Scheduled procedures, including skin exams, biopsies, and cosmetic treatments, ensuring optimal use of clinic resources.
- Confirmed next day appointments to optimize scheduling.
- Responded to patient voicemails to address inquiries and concerns.
Education
High School Diploma -
Urban Action Academy
Brooklyn, NY06-2016
Skills
- Communication skills
- Customer service
- Time management
- Problem solving
- Medical billing
- Attention to detail
- Telephone etiquette
- Team leadership
- EMR/EHR systems
- Insurance verification
- Medical terminology
- Typing 60 WPM
Certification
Certified Phlebotomy Technician
Timeline
Medical Receptionist
Pediatric Of Central Florida
04.2025 - 12.2025
Medical Receptionist
CamKids Pediatrics
11.2024 - 12.2025
Medical Receptionist
The Dermatology Specialist
11.2022 - 01.2024
Medical Receptionist Supervisor
Brooklyn Family Medical
07.2022 - 04.2025
High School Diploma -
Urban Action Academy